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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5825 reviews 65%
4 star 1948 reviews 22%
3 star 241 reviews 3%
2 star 453 reviews 5%
1 star 447 reviews 5%
Review Us
Nicole G.
5 out of 5
8/19/2025
Great job Tyler thank you Bev Smith Toyota God bless you'll
Dave B.
4 out of 5
8/19/2025
Tori is the best and one of the reasons we return to Bev Smith.
Kathryn C.
5 out of 5
8/19/2025
Excellent service! Extremely satisfied with Luis & the service provided.
Dennis S.
5 out of 5
8/18/2025
Always a pleasure have Tyler as my service writer. Keep up the great work
Susan H.
1 out of 5
8/18/2025
It is to my disbelief that your customers have to wait two hours for a routine oil change, and tire rotation! We have had several vehicles that have been serviced by other dealerships for maintenance care and this is literally the third time in a row that we have had to wait two hours for a routine maintenance. I can understand maybe it happening once, but literally three times! Do better! Very dissatisfied!
Marie G.
5 out of 5
8/18/2025
Service was excellent
Deborah B.
5 out of 5
8/18/2025
Heaven was was thorough & professional
Elizabeth L.
5 out of 5
8/18/2025
Tori was extremely kind, professional, and friendly. You are lucky to have her on your team!!
Sylvia W.
5 out of 5
8/17/2025
Anthony was very professional and he took the time to explain the services that I needed on my vehicle
Bradford S.
4 out of 5
8/16/2025
Tyler is great
Ryan S.
5 out of 5
8/16/2025
Tori was professional and efficient like she always is.
Indre K.
5 out of 5
8/16/2025
Tyler is always very helpful,caring and I trust him. He is the service agent that we always request for, vakue your best employees. Thank you Tyler!
Angel C.
2 out of 5
8/16/2025
I’ve been getting my auto maintenance there since day 1 and the service to the vehicle has been good but the problem is the wait time has been increasing just for a oil change when I started it was about a hour now for the past 2 years it has been increasing to 2 hours for the oil maintenance which I find this to much, even now with the new remodel completed of the dealer it’s ridiculous today my wait was 2 hours and 20 minutes and if I didn’t get up and walk to the checkout area I would have hit 3 hours Luis was the one attendanding me and it looked like he wasn’t organized, someone else tried to get me out of there and they didn’t even find the paperwork and when I got to my car, it looked and felt like it was sitting there for a while because it wasn’t even hot besides not being parked where Luis told me it would be when it was just parked the door when I stepped outside. Don’t think I’ll be going there anymore after all these years of your service and I think I’ll just drive to another Toyota dealership.
Hailey M.
5 out of 5
8/16/2025
Paige was very nice and helpful great experience with him!
Ronald S.
5 out of 5
8/16/2025
Kim was very helpful , friendly and professional. I am impressed with your entire operation.
Rolin B.
4 out of 5
8/16/2025
I went in for an oil change and then it seemed like I was being forced to trade in my truck after I told them no! I was there an extra hour or so just because they had me test drive cars even after I said I was not interested. Pleasa don’t force me to do something I don’t want to do. If I come back to get my oil changed here I don’t want to get harassed into buying anything. I was really satisfied with Tyler as my service tech he is a real asset to the company. Thank you!
Charmaine Nata.
4 out of 5
8/16/2025
Grateful
Jerome Octive.
5 out of 5
8/15/2025
Thank you Kim!
Jm Automotive.
5 out of 5
8/15/2025
Your welcome
Frislet F.
5 out of 5
8/15/2025
I’m very happy with my service Kim so friendly nice lady I’m happy my service bev Toyota thank you again kim

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