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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5894 reviews 65%
4 star 1986 reviews 22%
3 star 242 reviews 3%
2 star 463 reviews 5%
1 star 449 reviews 5%
Review Us
Alicia M.
3 out of 5
1/17/2026
On time with minimal delay or wait. Time is valuable.
Karen G.
2 out of 5
1/17/2026
I already made my comments but somehow you chose to delete it.
William C.
5 out of 5
1/17/2026
Alyssa did an excellent job of keeping me updated on the status of my vehicle, and informed me of possible service issues (condition of the battery) which I appreciated.
Joseph D.
5 out of 5
1/16/2026
Mr Lenny Cruz was a gentleman and carried himself very professionally It was nice having him there he kept me informed about my vehicle A very pleasant man I will ask for him on my next visit have a great day Joseph D
John M.
5 out of 5
1/16/2026
Tori was very professional. She was real good about updating me with progress of when my car was going to be ready.
Frank B.
4 out of 5
1/16/2026
You guys were awesome, the only thing I wasn’t happy about was the 2/12 hour wait, for an oil change and Tire Rotation!
Adeline B.
5 out of 5
1/16/2026
Osmany was very detail oriented. Osmany was very pleasant to talk to concerning what my car needed at the time.
Delmy C.
5 out of 5
1/16/2026
Thank you
Henry J.
4 out of 5
1/15/2026
We have always come to see Kim because she always treats us with the best respect and knows what needs to be done. She is top notch in her field and Bev Smith has a winner with Kim. We also have told our friends that they need to see Kim at Bev Smith if they need any work done.
Deborah L.
4 out of 5
1/15/2026
Tory is wonderful. Your service dept is wonderful. Your sales dept is horrible. I will never buy another car from you again which is sad because I truly like using your service dept of which I will for the time I keep this car.
Ollie J.
4 out of 5
1/15/2026
Notoriety is a nice person she knows how to make people feel happy and don't mind keep bringing their car for service beautiful personality t truly like her she is a hard worker ❤️ ♥️
Eugene N.
4 out of 5
1/15/2026
Lenny Cruz and staff were great today. Completed all services requested. Also appreciate the support Mike ??? Was in getting the rock guard panel film replaced on my truck bed. We saw teamwork today at its best. Thanks, Gene Neely
Brian S.
5 out of 5
1/15/2026
Tyler was great as usual. VIP treatment!
Judy P.
5 out of 5
1/15/2026
Thank you for all of your help! You are amazing!
Jorge C.
1 out of 5
1/15/2026
She was disrespectful. Never gave me an update on the status of my car. I was told it would be an hour and it was 2. All my services are paid for 7 yrs. I was charged for a filter. When I told her I was never coming back she told me “do whatever you want.
Betty B.
2 out of 5
1/14/2026
I got there a few minutes before 10:00 a.m. for my appointment to get my oil changed and the car serviced for routine maintenance. At 11:30 my car still hadn't been done and I had to leave to go to work. So I sat there for an hour and a half for nothing. And now I have to go back again another day to get the oil changed. It was very inconvenient and a big waste of time and very upsetting. If my oil changes weren't free right now I would go somewhere else. That was terrible service. I just purchased my car there a couple years ago. And at 11:30 I had to call Tyler to find out where my car was because I still hadn't heard anything from him. And that's when I was told that they hadn't even taken it in for service yet. What is going on there??
Kurt B.
4 out of 5
1/14/2026
Natoria has always been courteous and respectful for all of my service visits. I feel like she knows me personally and I look forward to my service visits because of this. Always a positive experience!
Rachel W.
4 out of 5
1/14/2026
Alyssa was delightful and efficient. It was a relief not having a deal with pressured upselling from Alyssa or anyone else.
Joel M.
4 out of 5
1/13/2026
I am always satisfied with the service of my vehicles by Tyler. His standards far exceeds any I have seen at a Toyota dealership. Great job, keep up the good work.
Mark C.
5 out of 5
1/12/2026
Allison was very professional and helpful and helped resolve a minor issue I had with the car. John was able to complete the recall issue quickly. Both were very helpful.

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