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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5855 reviews 65%
4 star 1961 reviews 22%
3 star 241 reviews 3%
2 star 457 reviews 5%
1 star 447 reviews 5%
Review Us
Chrisanthi J.
5 out of 5
7/5/2024
Excellent customer service.
Orlando D.
5 out of 5
7/5/2024
She was great.
Enrique S.
5 out of 5
7/4/2024
Kim did a great job and helped me while waiting for my vehicle.Thank you.
Aneita G.
5 out of 5
7/3/2024
Tori was great as always Excellent service
Wilhelmina P.
4 out of 5
7/3/2024
I am very happy with my trade in. This vehicle is the best vehicle by far I have purchased. Thanks so very much.
Deborah K.
2 out of 5
7/3/2024
Positively you need more people like Kim Vest & Natoriea Lundy. They exemplify kindness, respect & GREAT customer service skills!! I have never visited this location without an unexpected sweet smile & genuine how are you from Kim! The opposite is demonstrated by a man that comes to my car & says Mommy, I need you to pop your hood. I am not his mommy & would be greatly ashamed if my son approached & greeted a stranger that way!!!!! Also, the young girl that finds your name on the schedule once you arrive needs help in english communication, however, she was at least polite to which I am grateful. I am moving forward with the work that Tori advised @ 1:00 Monday ELSEWHERE where I am not addressed as "Mommy" At a business meeting last night I shared this disrespectful experience to learn that a colleague had a similar experience about six months ago so when they just bought their new Sequoia, they did it at another dealership. The owner, management team @ Bev Smith Toyota certainly is negatively biased against the caucasian so we are happy to go elsewhere!!
James S.
5 out of 5
7/3/2024
Very satisfied
Debbie H.
5 out of 5
7/3/2024
Got the job done. Im n out quickly. Thank you.
Maximo G.
4 out of 5
7/3/2024
Hard worker
Danny W.
5 out of 5
7/3/2024
Kim is always exemplary
Jennifer H.
3 out of 5
7/3/2024
Tyler is awesome. Your customer wait area lacks consideration for safety and comfort of those of us who prefer to be outside to avoid the noise and crowd of the cramped trailer. Sail shades are economical and could easily been hung to provide protection from the leg burning benches baking in direct sun
Alex S.
5 out of 5
7/3/2024
Great
Ty Ramsey.
4 out of 5
7/2/2024
Natoriea is a gem. I'd go back to Bev Smith just because of her!!!
Mathew B.
5 out of 5
7/2/2024
Kim did a great job. She was welcoming right off the bat when we pulled up. I had my son and she was caring and made him feel special as well. Really enjoyed our service with Bev Smith today.
Xing C.
5 out of 5
7/2/2024
Very nice service
Will N.
1 out of 5
7/1/2024
I got the runaround for Transmition to be exchanged for three weeks caused me to lose a lot of money. I need my truck for work. You took too long and gave me a loaner yeah
Judy S.
2 out of 5
6/30/2024
I have several issues that resulted in poor service no communication Just everything I have been a customer since I purchased my car there. And all my service was done there. I
Nancy S.
3 out of 5
6/30/2024
Erika was very polite and professional. Appointment was on time. Toyota is on point with their services. My only issue is- as loyal customers we should get a complementary car wash each time we come as an appreciation.
Vanta R.
5 out of 5
6/30/2024
Ms Lundy is a professional and a very pleasant person. She possessed great customer service skills . She made you feel at ease and try to address any concerns one may had and get it taken care of. She is a great asset to your company.
Lauren K.
4 out of 5
6/30/2024
Tyler is top-notch, very professional and extremely knowledgeable. I can in for a routine oil change and new tires. I needed some other work done. Tyler took the time to explain everything and provided multiple options.

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