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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5850 reviews 65%
4 star 1955 reviews 22%
3 star 241 reviews 3%
2 star 457 reviews 5%
1 star 447 reviews 5%
Review Us
Jean J.
5 out of 5
10/29/2024
Thanks you make good job for me
Leyda C.
4 out of 5
10/28/2024
nice her
Kristina L.
5 out of 5
10/28/2024
I
Irene Rauch.
4 out of 5
10/28/2024
When I schedule my car for service, I always schedule with Kim. Please stop changing my appointments after the fact to another service tech. I make my appointments with Kim for a reason. Thank you.
Hratch Y.
4 out of 5
10/28/2024
Kim my advisor greeted me with a big smile, and took care of my truck. She video my truck make sure no damages & she gave it back to me with no damage lol. (Thank you) I only say that because it took soooooo long to get my truck back for an oil change I was thinking the worst ????. After 2.5 hours later ???? I got my truck back. I know it's not Kim's fault it took that long for an oil change but the shop needs to step up there game. Overall at the end of the day, Kim was amazing, looking forward for my next service.
Penny S.
4 out of 5
10/28/2024
Tyler Johnson is the reason I come there. He is so cordial and respectful. He explains everything in detail. He is the best service representative I have ever had at Toyota !!
Cynthia G.
4 out of 5
10/27/2024
He said 45 minutes and it was 45 mins the best service. I am so glad a bought a Toyota at Bev Smith.
Jorge R.
5 out of 5
10/27/2024
Tori is an asset for your company. As a customer, I feel I can trust her and follow her recommendations.
John A.
1 out of 5
10/26/2024
Problem only 1/2 solved tech apparently did not test vehicle. The tire pressures are not registering on view screen. I paid over $300 and problem not fixed. Not happy!
Delores T.
5 out of 5
10/26/2024
Always happy with the services. Kim is amazing!! Love her??
Martha W.
5 out of 5
10/26/2024
Tori was very professional and pleasant
Michael S.
5 out of 5
10/26/2024
Anthony was great!
Kathleen Q.
5 out of 5
10/26/2024
Anthony was excellent
Dianne C.
5 out of 5
10/25/2024
He’s fantastic! Great communicator.Thank you! I am very pleased and relieved he handled my “list” that I brought in????
Frank F.
2 out of 5
10/25/2024
Service rep. Heaven was very nice. After maintenance was completed,there was confusion as to where my car was parked. Took 10-12 minutes to retrieve my car, no one seemed to know it’s location.
Critter Control.
4 out of 5
10/25/2024
Amazing experience. I usually work on my own cars but I always take my company vehicle in for service. We recently got Toyotas and I needed service. Made an appointment because I take the vehicle home and needed it same day. Anthony said hour and a half- I went outside around then just because I needed fresh air and the truck was ready, he was inside getting my paperwork ready. Best experience I’ve had at a dealership service center ever.
Linda A.
5 out of 5
10/25/2024
Very pleased with communication, service and professionalism with both Kim and Mike. They both went over and above service . Thank you
Deborah Z.
5 out of 5
10/25/2024
Kim is awesome. She is professional courteous and informative. I always recommend her to other Bev Smith customers.
Edward K.
5 out of 5
10/25/2024
Kim is very competent and provides a comprehensive update on the condition of your vehicle including upcoming service .
Donald S.
4 out of 5
10/25/2024
Tyler is great!!

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