She's helped me twice now not counting the initial phone call that caused me to come here almost a year ago for the first service. She is a total professional: friendly, dependable, and a great communicator. It will interest you to know that when I needed my transmission serviced I called seven other dealerships within a days drive of my house and she made y'all stand out with her knowledgeability and confidence in the service that would be rendered. Night and day from your competition. So I choose to bring my business here and I've continued to have great experiences.
Robert Tucker is absolutely fantastic across the board and he is treasure there at Toyota of Murray. He brings the highest quality and he is a high character person who cares. Much respect, gratitude, and appreciation!
Waited 3 hrs for an oil change and tire rotation. Originally brought the car in to diagnose a service warning. After the oil change and rotation my car was brought out of the shop and parked indicating to me it would be another prolonged delay to have my problem diagnosed. I opted not to have the service warning diagnosed as i have already waited the 3 hrs. This is an unreasonable amount of time for basic service. The service department representative was helpful and nice. -Scott
Well pleased with the team, and if my car needs any other services that I am not aware of they always will inform me and let me know about the options I have
Excellent management and excellent service
Installed new tire. Done in a professional and timely manner. No complaints.
All I was interested in was the catalytic converter. I wanted to know if it could be cleaned but I was only given the bad news that you want to replace it. No cleaning was offered
Keep service the customer with your heart and truth, the customer will believe in your dealer and keep recommendations to your dealer because of your good service and take care of the customer.
Thank You
Binh V
As always everyone and everything was great
I did not have a vehicle serviced today. I kept receiving messages to view progress report so my number must be on someone else’s account.
Always great service!!! A super staff!!
My MPI wasn’t done the first time which wasted my time there
He fixed what I asked to be fixed so thanks.
Great service department.
An issue I had is still unresolved. I was told I needed to schedule an appointment with the " master technician" to explore the problem. I would have been more than happy to ride with the mechanic assigned to the job to help diagnose the problem.
Well for one I took my Toyota Tacoma there for a recall on the dome cab light having a faulty gasket. When they inspected the truck they couldn’t do the gasket because the light was cracked so they wanted me to buy a 450$ light from them which I didn’t. Guess they never thought that the leaky gasket could be the cause of the light cracking once it filled up and froze! Imagine that. Now it gets good they also check the truck out for a recall on the paint job and they tell me if I go thru with the claim my truck could possibly be setting there for 8-10 months or until the local paint shop gets ready for it because I can’t take the truck back home with the claim being started. Sounds like to me they wanna make it as hard as possible so people will give up and not go thru with the recalls. Who knows that’s just my experience which was horrible!
Always friendly and professional
My car was checked over while I waited and it was a long wait.
That’s for the cappuccino!
I did not feel that my service advisor was interested in me or my car. Ge was not listening to me. I would like to be transferred to the l9vely young lady with the nice smile
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