They worked me in for a oil change when I called just a few hours earlier. I appreciate that.
I was impressed with the entire staff and experience. I have owned several Toyotas before. And, I hope to again. Given the level of service,
I shall return to you when in the market.
I want to start by saying that I had a great overall interaction, but that wasn't the question. I dropped my car off at 10:50am and was told it would be ready in about an hour. I asked if I would get a text when it was ready and I was told yesterday and that I would get a call as well. I did receive a text when it was checked in and the updates when the initial inspection was done. Three hours later I called to check because I hadn't heard anything. I was told it was ready and picked it up. I'm not sure if the disconnect was human error or technology.
Robert Tucker was courteous and knowledgeable. I enjoyed doing business with him.
Staff very pleasant and helpful ! Work done quickly
Cheyanne was amazing absolutely wonder The best service writer I have ever felt with she really cared about my well being!
Super friendly and efficient service I was provided. I went back and forth between Paducah location and Murray, and I’m so glad I choose Murray location! Explain things simply without added tricks. I got to do what I needed to receive, and I really appreciated the service!
Robert is always friendly and welcoming. He always takes good care of me when I visit.
Awesome job as always, thank y'all
I was very satisfied will be coming back
Car ran into more issues and needs a new engine after the technicians
"serviced my vehicle." They claimed to fix my vehicle but less than 7 days after claiming they fixed it, the car now needs a new engine which they refuse to help with. Will never shop here again and wouldn't recommend this place to anyone. Looking into complaints with the BBB and the FTC.
Everything was pleasant and timely
Easy to schedule online, easy drop off, kind phone call for additional service needed (filter replace), easy pick up. The way it should be. Thanks!
Cheyenne is great! Thanks
My Toyota was serviced in an appropriate amount of time and returned to me cleaner than it was. The staff were very courteous me
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