Tracey was great even though my car didn't get fixed.
I been having a lot of problems with my Kia. I had it only 1 year an half. Thanks Timbrook for makings things right with my Kia. I can honestly say since Kia Timbrook handled the situation I will be keeping my Sorento????????
Andrew was the one who assisted me and he was excellent. I appreciated his attention and information.
It SEEMS like you're FINALLY getting decent personnel in your service department.
Quick, courteous, professional service offered.
Excellent service. Care about providing what I needed . Did not try to sell me something I did not need . Follow through with the findings and recommendations timely. I have never been so pleased with a car dealership.
Thank you.
As usual. Service provided was prompt and complete as expected. Anything else would be a disappointment bc that is what is expected at Timbrook Kia. That you Mrs. Wilson for "running a proficient ship". David A. Yoder
My appointment was for 11:00, they didn't take my car back until almost 12:00. That I know of I was the only one waiting. Then I got my bill...for a oil change & tire rotation $77.00!! I think I'll be finding another place next time for oil change.
I was charged over $600 for remote start at the time of my vehicle purchase only to later find out that the part was only $250 (approx). And no one will return my calls. I’ve been trying to speak with someone for over 2 months but service says I need to speak with sales and no one from sales will return my calls. Very dissatisfied!
Very friendly and fast service
The staff is always professional and knowledgeable.
Was so happy they could fit me in for an oil change appointment today. Staff were all friendly and courteous!
This is the only service department we use. Always have had a pleasant experience. I like being able to have full service for my Kia vehicles.
Took 2hours for oil change 9:30 in morning. It has never taken that long before. I could see 1/2 hour or 1hr but not 2hours.I was not the only one unhappy spoke with one other person that said the same thing. Please do call me.
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