Eric was very helpful with excellent customer service. He provided prompt service answered all my questions and kept me inform. I had a wonderful experience.
The estimate given to us (that we signed) was $399. When we pocket up the vehicle almost $200 more. I asked to have the service manager call me. He did not. We have purchased 3 Kia’s from Covina Valley Kia, and we have purchased our last one from Covina Valley Kia
I went to my appointment that was scheduled a week in advance. When I got there on Monday the guy behind the desk said the part for the recall was there. I left my car there went home and an hour later I get a call saying that the part isn’t there so I need to reschedule. I’m just wondering why did you guys give me an appointment when the part isn’t there to begin with. I had to take off work for few hours just to make the appointment on time! It was a total waste of my time. I was going to also get an oil change there but now i rather take my vehicle elsewhere.
Checked in around 10.15 am, promised release time was 12.00 noon. However, actual delivery time was past 1. 00 pm. There was no communication until I went to the back area after about 12.30 pm when Cory spotted me and informed that the vehicle is washed and will be ready in about 15 minutes. It was not a major problem for me because I was not working in afternoon. It would have nice if I was kept notified of what was happening. Thanks. Edward.
I thought my recall part would have been fixed and changed the day I brought it in.
Mr. Connelly is always very informative about the service my vehicle needs. He makes sure to explain to me what is being done.
He is the only staff I work with, as he has helped me for several years now.
Mike is the only person I trust. He's the best. He's been working with me for years.
Michael has an excellent attitude
Great costumer service, and I did not have to wait as much
Very nice and professiinal!
Friendly service. Appreciate how transparent they were about the turnaround time.
Great service and communication by George Arroyo.
He was great. I loved the work and how fast and efficient he was
Mike and KIA team was amazing! Many thanks
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