Eric was professional and personable. His communication skills were top notch. He made an extra effort to satisfy my needs and concerns.
Everyone was helpful and and did their job
Are you for leaving my car open and getting dust all over it and not washing it when I picked it up. I have photos if you'd like to see them.
Excellent work and very professional people
George was our service Teck. He was absolutely amazing. A very big thank you.
Usually updates take hours longer than 3 or days like 3 whole days but George was one to say Hope Everything Goes well and **** it was only a couple hours. And I got my car back right away- I was telling him that I prayed and he said he would pass that on to future customers who needed the update on their hybrids
Matt was great. He kept me updated and more importantly he got the issue resolved issues quickly
It’s unfortunate the the issues I have had have been software related. Hopefully this’ll be the last software problem
George was amazing! He walked me through all the recommended services, explained everything well, answered my questions, and took great care of my car. He was very kind, attentive, friendly, and helpful. I am very appreciative of the great service that he offered!
George was very professional and helpful in getting my KIA Sportage serviced in a timely manner.
Eric, Adam and Tricia were all so kind and helpful. I forgot his name, but the person who took my payment was also funny and efficient.all in all, great service from West Covina Kia!
We received an appointment reminder for service. Before we arrived we received a call from the retail manager, offering us a lower payment on a newer vehicle. I explained that when we purchased our SUV two years ago, we paid cash and did not have a balance or a monthly payment.
When we arrived to the KIA dealership in Covina for our service appointment we were informed that the part needed to be ordered and was being shipped from the East Coast.
We initated the service in August and were told that the part was available, but we needed to wait for one more approval on the USB port, that we requested to be serviced as well.
We were disappointed that the part needed was not available when we were informed that it was available in August. We kept our appointment only to leave without our vehicle being serviced.
The service attendant informed me to give it about a week for the part to arrive and if we don't receive a call from them, for me to call the service department to check to see if the part arrived. Not good…
The service was done sooner than expected and my car came out clean. Mr Perez was polite and respectful. The reason why I go to Kia Motors for servicing my car all these years.
Eric provided exceptional service and answered all my questions with knowledge.
Matt is great! Super professional and personable. Thank you Matt!
George was very friendly and helpful.
Matt Park was so professional when I took in my car to have the sun roof repaired. He took the time to explain what was going to be done and set an initial time frame. He was very good in letting me know that the time of completion was changed. When it was completed he notified me so i could make arrangements for pickup. I am very happy with the service I received and plan to use your agency in the future. Also, I was real impressed with the short video that was made of your multi-point inspection & report.
Thank You, Diane M
Matt was great. However the last two times I was told my car would be washed and it wasn’t. This time I was told that it would just be the windows. Matt told me that the windows were being washed and it would be right out. When it was delivered the windows had not been washed and the tag for when the next service was to be done was not placed on the wind shield. When I am told that things are going to be done and they are not it makes me wonder was the service done completely???? The bays are hidden so I cannot even watch what is being done. When I talked Matt, after I left, he apologized and promised a full wash on Friday when I return.
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