Great customer service made the process of bringing in my vehicle easy.
My service rep was very professional and friendly, and answered all my inquiries.
The TPMS light is still on. The tires did not arrive until after the car arrived after the tires were ordered the night before.other issues
Great service-Diane is a class person
After a number of failed attempts to fix warranty-covered issues in the past, and my personal mechanic being able to fix said issues in one visit, I decided to not return to Metro Acura for any future service. That was about 5 years ago. I begrudgingly went today for a safety recall service. Very impressed by how much Acura Service has improved its approach to customer engagement. Fernando was completely respectful, professional, and personal. I’d gladly agree to an upsell, within reason, if the suggestion came from him. He may have single handedly convinced me to come back to Metro Acura.
Of other note, if customers are required to wear masks, don’t let knucklehead employees get away without doing the same. Didn’t see this with any of the service crew, but a few others from different areas of the dealership weren’t doing their part.
Always friendly, kind, helpful and thorough. I’ll be back!
Service personnel not too friendly. Poor job on the car wash.
He was personable and helpful.
Always enjoy your service, wish you still serve coffee in the waiting area
Excellent service. Thanks.
She was professional from beginning to end.
Diana was very professional, helpful, and patient while providing service to me while I was there.
Yes, I was satisfied with care of my car
The estimated time it took to service my car wass on point.
There request for service date a d time was very flexable. Job well done.
I really appreciated the pre-visit preparation that Diana made time to review with me the day before my service visit.
I would like to add that Diana was very pleasant and professional. Her positive customer service made it one of the best visits .
Fernando was outstanding and made me feel like a valued customer. Well done!!
We always get her when we go in and evey time she is friendly and helpful. I hope next time we go in she assist us again 100% satisfied with her help.
Fernando went above and beyond with the service on vehicle. Could not have asked for anything more.
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