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Real Reviews From Verified Customers

Service Center Review Summary

5 star 614 reviews 70%
4 star 182 reviews 21%
3 star 17 reviews 2%
2 star 40 reviews 5%
1 star 29 reviews 3%
Review Us
Margaret P.
5 out of 5
9/18/2022
Went very smoothly.
Eldie L.
5 out of 5
9/17/2022
Very helpful and accommodating. Thank you.
Remedios A.
4 out of 5
9/15/2022
Diana was friendly and very helpful. She has great customer service. ????
Fion F.
3 out of 5
9/14/2022
need improvement on customer service.
Kay H.
4 out of 5
9/14/2022
Diana is awesome! She walked me thru the whole process and I was able to communicate with her even when I had to leave my vehicle with any questions I had. She kept me informed and was upfront about everything. Made the whole experience more comfortable when it should have been frustrating. She went above and beyond. I was so pleased with Diana. She is the best!
Lisa S.
5 out of 5
9/12/2022
Diana was very nice and knowledgeable.
Stanley S.
5 out of 5
9/11/2022
Diana was truly a professional. She answered my questions and was friendly, detailed oriented and super responsive. I wish every dealer had a representative like her handling the front office. I was 100% satisfied.
Veronica R.
5 out of 5
9/11/2022
Good service and finished on time :)
Cindie O.
5 out of 5
9/11/2022
Fernando is very personable and professional. I was very happy with the service.
Cristina R.
1 out of 5
9/10/2022
Waited almost 4 hours for an oil change. No one had the courtesy to follow up, they ended up letting me know they couldn’t figure out how to fix the sensor on my car.
Sylvia C.
5 out of 5
9/9/2022
Nice service advisors and quick return of my car!
Brenda T.
5 out of 5
9/9/2022
Thank you Fernando! As usual my experience with Metro Acura was great.
Nicholas Q.
5 out of 5
9/8/2022
Thanks for the service, attention and convenience. Diana was wonderful.
Jesus R.
4 out of 5
9/8/2022
Every time I go in for my routinely serviced. Diana is always taking care of me which, I appreciate!
Luis H.
5 out of 5
9/7/2022
We we’re treated very well! Thank you for everything ! Diana was very nice and friendly!
Pamela D.
4 out of 5
9/4/2022
Fernando is the best. Hope gets the new manager spot.
Radi Green.
3 out of 5
9/4/2022
It was a great experience!
Brad B.
3 out of 5
9/4/2022
It’s too bad the Acura system for the recall was down. That was my primary reason for scheduling service today.
Lisa C.
5 out of 5
9/4/2022
For sure
Maribel G.
5 out of 5
9/1/2022
Fernando is always great, he answers all my questions, professional and a pleasure to work with.

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