Lisa was very helpful and made everythingvrun smoothly.
Lisa was very nice and had great customer service skills. I look forward to her being there the next time I call and bring my car in for service.
All the staff @ Honda Universe are very courteous & helpful. There is never any pressure to have any additional services done beyond what was needed during the scheduled one.
Very quick appointment and quick service
Was not notified that my car was ready by phone call or text. I got an email and
I don’t check my emails every minute of the day. So I was literally waiting for 2 hours for an oil change
Yes I am very satisfied with Jessica Ramos And the service they provided for my car Jessica Ramos is a very nice young lady
Lisa deserves and will receive a perfect score
Lisa is an employee of your Dealership who continues to be a most special Employee of Universal Honda .You are exitremely fortunate to have both Lisa and Lisa employed in your departments…I will most definitely continue to seek help when necessary at Universal Honda..
Sincerely., Margaret U
Great. Quick.
Service was top-notch!
Jessica Ramos is great! Very knowledgeable and extremely kind! The best!!
I wasn't satisfied at all with my experience at Honda Universe, not only were you unable to let me know what caused my driveshaft to shear apart but you wouldn't honor the warranty on my car. When I questioned the service manager Don as to what caused the driveshaft to break he continued with "I don't know ". It is very clear to me and any mechanic outside Honda as to what happened, the rear differential locked up and broke the driveshaft. Because of the lack of experience of your service manager I was forced to pay for a junkyard gearbox to get my car back. I currently have a claim into Honda and I intend to follow through to get justice, I have always stood by Honda because they stood by their products but this is completely unacceptable, something that is so obvious it makes me sick. Honda Universe of Lakewood should be ashamed of your service, you are a disgrace and you can be assured i will never buy another Honda again until this has been resolved
Lisa was great. Very accurate with time and personality was impeccable.
Patryk was helpful and sincere during a stressful situation I had with my vehicle.
Wish u would do complimentary car wash
I went about three weeks ago to get my car serviced because my tire light was going on. I was told I needed a new tire because it was not repairable. I spent over $300. Two days later the light was back on. I went back in and now I was told that I needed a repair that I had a nail in my tire. I was sitting and waiting for my car to be fixed another young lady Had the same exact issue. Unfortunately I feel like I have been lied to and I’m not happy with the service. My car was also given back to me with grease marks on the seat.
Jessica is real asset to your business. Great job to deal with her. Knowledgeable, personable, calm and very accommodating. Will look forward to dealing with her if and when I have to come back. My wife was also very impressed with her. Thank You . Victor D
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