Norm Reeves Hyundai Cerritos Auto Repair Service

Kept my car for over 6 hours and could not resolve the problem. The service person was polite and tried his best. It’s your repair or mechanic personnel who could not solve the problem. I am to bring it back again next Tuesday for several hours. Unsatisfactory overall.

Hans was wonderful!

I've worked with Gary on multiple occassions and he is always professional and very thorough.

Gary was extremely professional and courteous! My 1st visit for service at this dealership. Vehicle needed service based on mileage. The customer lounge was clean and nice and quiet. I definitely will be back for any future services required by the manufacturer. Thanks for such a pleasant experience!

Great customer service

Hans was cordial and attentive. He helped me throughout the entire service appointment from start to end.

Cheyne was really nice and answered all my questions.

Hans was great and managed to help me with all my concerns , thanks.

Gary, has been a great representative of Hyundai. He always finds a way to provide a great service and experience to the customers.

excellent service..

Very good service attention and constant contact Very help full and courteous Thank you very much

Very helpful! Answered all my questions for future maintenance

Gary is always so helpful. And very informative. He is the ONLY service rep I like to help me. Gary is the best!

He was friendly and professional. Very kind and patient

My experience with this dealership has always been top notch. Gary did a superb job

Since we needed the car to take our grandson to school the next day it was very exciting that he called us early in the morning as soon as the car was available he seems to be a very thorough and thoughtful young man.

Courteous, professional and friendly service.

Good service

Good service.

The service rep, Cheyne Riggs, and the other folks behind the desk are top notch! Very helpful and responsive. The technicians are also good at what they do. My issue lies with the scheduling and lapse in time between the appointment check in and when my car was actually worked on. Imagine my expression after checking my car in at 9:30am and finding it still in the parking lot at 12:15pm. This was after being told my service needs may take until end of day or until the following afternoon. 2 things crossed my mind: this is inconsiderate of people’s time and I could have completed a lot of errands had they simply told me to come at 1pm. Instead a whole morning and day for that matter were blown away. Patrons need to be provided with accurate information even at the time of scheduling in order to make an informed decision.