Norm Reeves Hyundai Cerritos Auto Repair Service

I hooe the problem with engine will be minor and no need for replacement.

Enrique kept me informed on the status of my Tucson and provided excellent service

All went well except that it fud take a little longer ger than anticipated.

Good

Very helpful.

Cheyne was on top of things and promptly notified me with any updates on my vehicle.

Paul was very helpful and understanding, even when he was extremely busy!

The service was excellent!

Great job!!!!

Great customer service. Enrique was very friendly and I really appreciate it.

Professional and courteous

Mariela V did an amazing job on explaining exactly what my car needs, she allowed me to see that my car was in good hands. My first time at this location and definitely will be coming back. Will definitely be recommending this location and Mariela to my fellow Hyundai drivers!

Thank you Cheyne Riggs for convincing me of what the car needed checking on. Thank you to the technicians I really thought it was pricey but after looking thoroughly at each work done plus driving it and noticed the difference plus my lights were fixed . I say it was worth it and very much satisfied.

We just got our car release back to us after repairs of our stolen vehicle. It was returned with no license plates (we weren't informed that they were missing) the repairs weren't completed.

Very helpful

Cheyne was very helpful and courteous. I appreciated receiving an accurate quote of time. Everything was done in a timely manner.

Nice, prompt, professional service.

No I am not satisfied. Actually I am extremely upset with the service I received. I was placed in a rental by Enrique without any clear understanding of the parameters of the rental. When I went to return the vehicle I was charged for 5 days of rental. I had the vehicle for 8 and no one ever told me they only paid for 3 days. I would had returned the vehicle if they had. I was sent to customer service to request a refund. Customer service there was even worse. I was then told by Alexis that they don’t pay the taxes as fees. So I’m still stuck with paying a portion of the fees which is not fair. Especially considering this whole thing could have been avoided if Enrique had only told me to return the car. No I do not recommend servicing your vehicle here. The follow up regarding my car service was horrible as well. The overall experience was lack luster and as excited as I was about purchasing my vehicle last year, I regret it now. I will not be repurchasing or refinancing ANYTHING with Hyundai ever again. Their service is abysmal. It’s disgusting that I’m still stuck with an out of pocket expense for their mistake. I will be filing a formal complaint with the Consumer Affairs Bureau or automotive repairs.

Paul is very professional, kind & knowledgeable. Great customer service.

Great customer service from Gary Tank you