Cheyne was great. I appreciated his service.
He is an exllent technician.
He did a great job in assisting me and answer my question and concerns.
It shouldn’t take 2hrs for an oil change when I had an appointment at 7:30am. This was with denying a car wash.
I love the whole service stuff in Cerritos being a single woman they make me feel so comfortable and they’ve always taking care of me
Amazing job. Incredibly quick
Enrique was very professional and polite. There was one employee of yours that was very short and rude to another customer. As this has no reflection on Enrique or the service I received I was taken aback by what your employee said and his tone. Tbe customer was Asian there was a bit of a language barrier, apparently the man was told twice his tires had been rotated when in fact they had not, your employee blamed tbe tech for not writing it on the notes that tires where not rotated due to too early. This conversation went on for about 10 to 15 mins. At the end your employee told tbe man he could of been helping other customers instead of spending time in this conversation. I was so taken aback by his rude and unnecessary tone. Enrique quickly apologize to me for having to witness that unprofessional behavior and he himself found it very concerning in how your employee handled the matter.
5 star excellent work.tahankyou.
Enrique was most helpful. It is the level of customer service I have come expect from Norm Reeves. The whole staff is spot on professional, gracious and make you feel genuinely cared for.
Paul was a pleasure to work with. He made sure I was taken care of from the second I drove in. Will be bringing my car here for service again! Thanks Paul!
Very satisfied and ENREQUE was very helpful and courteous
Cheyne was thorough, courteous and attentive to my in
quiries and requests. Thank You Cheyne.
Great Service
Thank You Paul
Enrique was very helpful, personable, and knowledgeable. He was able to answer and explain all the questions we had. He helped to expedite our vehicle inspection which was at first mentioned that it would take 5 days long but he helped to get it inspected the next day. We look forward to being serviced by Enrique again and would rate his service 5/5 stars!
Appointment was at 8:35. Did not received a call until 5-1/2 hours later. I try to called the service center several times to get a update, no answer. I told the customer service rep. If they could change the sender assy- fuel pump only. He told me I would have to replace the fuel pump and couldn't just replace the sender assy.
Gary was helpful in every way and with my questions/concerns. I am thankful for the service provided.
I took my car in to check the battery and fix a nail in my tire.
When I got the car back a piece that holds the battery in place was in my vehicle as well as the air cabin filter cover not sure why the cabin filter was even touched since I went in for a battery check and tire fix.
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