Every staff was continuously following up with the service. I felt supportive and I could feel that my car will be fixed well.
Louie was friendly and knowledgeable. He was able to answer my questions or concerns. My vehicle was serviced promptly and Louie communicated when the check up/maintenance was complete. Louie had a welcoming and helpful attitude. He did great.
Fast service. Polite and attentive staff.
Communication towards end of transaction was unsatisfactory. Also unhappy with corporate and dealership passing me back and forth and no one taking responsibility for helping with services
I took my car Friday that I bought a year ago for the third time for a check engine light. They told me it was the integrated parking brake. Erase the check engine light and told me to come back Monday.
On Monday, Moe, the service man Told me it was just a software update upon receiving the paperwork. It said they could not do anything Because there was no check engine light on the first time I took the car Enrique, the serviceman told me the same thing, This is now the third time within the same year I have taken this car, The servicemen at Hyundai Are Taught to lie to the customers when the car is under warranty to prolong the issue, I think I need to be Reimbursed for taking th
good attention y very fast the services.
Louie was very courteous and his customer skill were excellent. I wouldn't expect any less from your service department. I have never been disappointed with the service at your dealership!
I think the fact that enrique did a good job keeping me updated throughout the servicing process gave me peace of mind and the way he handled our conversation was thorough and clear. Couldnt expect more from this guy, great job!
I’m always satisfied with the service I receive from Gary Ohnesorgen. He is always friendly, professional and shows genuine interest with the issues I have with my car.
Courteous, professional, fast service. Will come back again for my vehicle’s service needs :)
Candice is always a pleasure to work with!!! She’s the best!
Louie is an excellent employee. Always kind and goes out of his way to fully give the best service and always finds the answer to my questions
Everything was good great job!
He is very friendly, knows his job. I am satisfied with the service. He said will take 2 hours. It took less than 2 hours.
Candice was a gem to work with and the two visits I’ve made at Norm Reeves Cerritos Hyundai has restored my faith in Hyundai as a brand. Having a company, listen and address a customers concern means a lot nowadays. When so much is lost within customer service, Norm Reeves Cerritos Hyundai went above and beyond and I appreciate the time I was given and not as before at another dealer. I’m no car expert but know the experts had my car in their sights and put a happy face on this Scottish guy.
Candice has been taking care of me for years. I always ask for her because she provides the best service and follow-up. She deserves an award or raise or something.
Louie Ramos was friendly and courteous. My regular service manager was off, however I was very well taken care of by Mr. Ramos...the entire staff seems to be extremely friendly and helpful. I never mind waiting for my car. Thank you for the staff you have and the customer service you give.
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