Neil Huffman Acura Auto Repair Service

Service was sgreat

Very courteous folks

Great service experience really professional looking forward to years to come

Awesome job!

Completely Satisfied

My Apple car play had not worked properly since we purchased the vehicle. We asked again and were told it could not be fixed.

He did a great job getting the car in on an emergency basis. Also, the man in parts who took care of getting my wheels was great, as I had to have those ASAP in order to get on the road to get back to our home in Illinois. Thanks

Great service

The staff is just amazing at the service department They were busy but provided excellent service in spite of Cynthia not there. Give them a raise :)

Alexander was delightful! He went beyond my expectations! Thank you!

Service was outstanding and great customer service

Car was there all day, never got service, not a great first time experience

Eric explained everything throughly before any work was done, and the final bill was just as described.

Eric handled everything very professionally we appreciate it thank you

Other than not being notified that our wiper blades were in and ready to be installed once we arrived the service was good

Hello, I drove away in tears and dissatisfied knowing that I will never return. I have tried to patronize the service department on a few occasions and I am always left feeling like I am not valued. Yesterday was no different. From the beginning, I asked for a ride to the Mall and was told that there was no ride available. I understand if that was a Covid precaution. When the staff person called me to tell me what they found wrong with my vehicle, he told me the cost of repair was $312. I then told him that I had a coupon ($40 off brake services) and he paused and said okay. Based on those calculations, paying under $300, I was okay with having the repairs done. When I arrived my total was $321!!!!! He then explains that what he quoted me was the “subtotal”!! There were additional charges and taxes that he failed to mention over the phone. I brought this to his attention that he did not quote me the out the door price and all I got was a weak apology. I have NEVER had a repair shop quote me a SUBTOTAL!! This made me feel taken advantaged of and disrespected. I told him as I was walking to my car that he got over on me. I get to my car and noticed that it had not been washed. My car was still filthy from the snow and salt and now I am asking myself why pick the dealership if I am only going to get a service level below that of a regular franchise service business? I hope that you can correct this. Respectfully, Shannon B

Alex went the extra mile for me! My service took longer than expected so he got me off to my meeting in a loaner. I really appreciate his expediency in getting it set up and the communication throughout the day. Thank you!

Jacob Campbell is soo patient and thorough! He will keep me coming Bach to purchase only Acura’s!

Prompt, professional service!

Alex provided exceptional customer service