Excellent Service.Well Informed.Good Followup.
What a Difference the fuel pump recall fix makes on my vehicle, I am so glad that was able to get fixed I feel like I have a brand new car again. As always Dannyi is great to work with very helpful and knowledgeable.
Edxaviet was very friendly and courteous. he clearly explained the maintenance details to me. Thank you for having such valuable people at our service.
Roger was very professional,and courteous. I love the prompt service I receive every time I come.
During a busy day, he took the time to answer my questions and offer the help he could.
Victor was very nice and helpful. Whoever did my service didn’t turn off the maintenance needed message... Makes me question if it even was done properly. When you turn it on and park it the message is right there so not something easy to miss.
Roger, was fantastic! Excellent customer service.
Muy bueno el servicio siempre confío en ustedes
Gabriella is a super star. Her attention to detail and follow through is second to none. You should be proud to have her on your Toyota Team.
I want to add that John was very professional and kept me up-to-date. He also went over the service report and what to expect and what was taken care of. I appreciate this
We appreciate his service. This is our third car purchased.
Made an appointment at 10:15,checked in at 10:13. Needed to replace our cigarette lighter which was ordered and delivered the day before. My wife has COPD and uses the outlet to charge her oxygen machine. Took 3 hours to finish the job, took more than 2 hours for a mechanic to get to our car. You know how to make the appointment you don’t know how to keep the appointment. Why make an Appointment at all if you cannot keep it. Job was done correctly.
Thank you for your help Danny. It was a nice and smooth service transaction. thank you!
John was most helpful and I really appreciate all his explanations and help to me. Thank you John.
Today I pulled in at 10:50 a.m. and didn't see my vehicle work done till 12:30. After that I checked and I was told that there's a backlog because we have shortage in our service area. To me this is not very professional.
This is the first time I have been to your dealership for service, but I noticed there is no coffee machine or tea with hot water or simply plain water bottles for waiting customers. This definitely is not the level of customer service from one of the premier Toyota dealers in Orlando. What's more interesting is that you are asking for customer satisfaction survey despite knowing these shortcomings. I think there is 100% room for improvement and I urge management to work on improving customer satisfaction.
Best regards,
Dipendra S
Tawfiq was very helpful and professional
Roger was an exceptionaly great representative and made me feel very comfortable with the work being done on my vehicle. His attention to my concerns was evident. Thank you Roger!
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