I had a problem with my new truck, and thankfully you took care of it that day. I am very happy with your service. I called another Ford dealership and they could not even get to my truck. Thank you for taking care of it, I count on this truck to work every day. Now you will be the person I call first from now on. Thank you. Rick
Great job by Julian today! Thank you.
Lisa is absolutely awesome
Patrick was friendly & noticed we had a service that allowed to have my vehicle brought to me instead of finding a ride to pick up. Great experience
Everything worked out great as at the last minute request Julian came through Elder work was done
I was very satisfied
Patrick was very professional, he delivered on every detail. Very happy with your team.will be back again.
Patrick was very friendly good customer service
The spokespersons I talked to first (who wasn’t Julian) I told her the front driver seat did not move up and down, just forward and back. I dropped the car off at 9am at 3 pm I was called and asked what seatbelt was not working properly the mechanic has tried all seatbelts (7) and can’t find anything wrong. What a waste of time. The problem could not be fixed without out being to costly because ford won’t sell the motor I need that moves the seat up and down only the whole assembly $1800 worth. Then when I picked up my car the next day the battery was dead. And he had to jump it. Was probably from door being left open.
Julian Lopez is very knowledgeable,courteous and professional. I appreciate his expertise and quick response to any questions I had. At first I was hesitant to bring my vehicle in to Santa Maria Ford. After working with Julian, I know I'm in good hands and I will definitely be back for any of my vehicle needs. Thank you
As soon as I got on the freeway the car started shaking so bad I couldn’t drive over 60 MPH when I pulled into my driveway the was smoking the underneath of the car is wet and dripping looks like it’s raining from under my car.
Can someone please call me in the morning
Cathryn F
Lisa was very helpful and efficient
Great customer service Patrick..
My previous comment was ended in error! What I meant to say was that Patrick Peck provided a way for us to drive our car while we were waiting for the part to arrive. Very thankful for Patrick and the whole service team, we will be returning to Santa Maria Ford!
George and Jackie S
She was great, notify every step of the way the situation with my vehicle!
Patrick is an exemplary representative for SM Ford. His word is dependable.
You should clean restrooms in customer lounge. Plus, the urinal does NOT flush.
You had my car all day and no one could tell me what you did with it, except that you will need to send it out.
Julian was awesome as always. However, the service took a bit too long. My appointment was at 9:45 in the morning and was not finished until 4:30 in the afternoon. I was waiting for my vehicle as I live too far away for the pickup service option.
Always nice to come to Santa Maria Lincoln for service. Great work and fast turnaround too. Thank you.
Excellent service and quickly done.
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