Lisa was very attentive and personable. I appreciated her warmth & professionalism.
Wonderful that you picked up and delivered my car. I’m very happy for your service. I trust SMFord.
Very professional and accommodating. Excellent communication and service.
Patrick is so professional and helpful.
So nice to get a quick response thanks so much
Lisa is always a pleasure to work with.
I had listed a complaint with the service representative that was completely ignored by the mechanic. Our intake paperwork shows our complaint that the right front tire was losing pressure continuously. Today, the right rear tire is losing pressure because the tires were rotated. It’s very inconvenient for me to return for this issue as I work out of town each weekday, but now I have to drop the vehicle off tonight after work and be without it again tomorrow when this issue should have been addressed yesterday.
Excellent service, again!
Julian was great. Got me started prior to scheduled appointment time, kept me updated as I waited on site and handled me with courtesy and professionalism. Nice job!!
Santa Maria Ford Service Dept.,especially Patrick Peck, always goes above and beyond. I truly believe Patrick is the driving force behind your excellence.
I am completely satisfied with service I received from both Santa Maria Ford and Julian Lopez.
Job got done but poor communication. You have an email system set up to provide updates but it wasn't utilized at all. I understand that delays happen but the customer shouldn't have to call and stop by to find out the status of the vehicle. I also tried using the email to check status and got no response. A little communication goes a long way.
Although my service took all day, Patrick was very attentive to my needs, and was very informative about the process. I would definitely reach out to Patrick in the future for my service. Thank you.
Great customer service with sincere concerns for future service for my car.
Julian was exceptionally professional and courteous.
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