I am very satisfied with the service thanks
He was very nice and professional.
Olivia and your entire team were very professional and friendly.
A calm, dignified,trustworthy and kind men. thank you
I did see a service guy driving a customers car from the drop off bay to the service bay at a VERY high speed If I would have seen him drive my car like that I'd be going to another service center. The guy did have a dark brown or black knitted beanie on.
The Advisor was extremely kind and patient (5 stars).
But, why is it so expensive to install the cabin air filter and the engine air filter? The cabin air filter cost $70+ to install, when it is extremely simple to install and it takes less than 5 minutes. Additionally, the person installing the filters isn’t getting extra money out of it since they get paid hourly. So, the filter should cost less than $20 and the labor should be at/less than the minimum wage. I understand you need to pay your other workers, but other fees are paid such as the monthly car payments, the “Warranty” that apparently barely covers my service.
And I also was suggested a “Carbon Clean-up”, I spoke about it and was given a great explanation by my advisor. Overall, I like the infrastructure set in place for getting my car checked up and the new “cashiers” addition to the lobby. Pricing made little sense to me and a better breakdown and explanation of why and how such services are priced so expensively, would definitely help Toyota for the future.
I heard rattling from under the car when I got home and shut the car door. I climbed under the car and found 3 of the 4 bolts barley on the skid plate along with oil on it. I tightened all the bolts and wiped off all the oil. I'll check it tomorrow to make sure no leaks.
Thank you Kevin and team. I was in and out within 1 hour! Wow!
When my car was giving to me I didn’t notice passenger side was still full of water left water marks had to re wash my vehicle
Michael was extremely friendly and helpful when it came to my vehicle and my wife’s vehicle. He was in communication with us promptly and also help us way beyond.
I had to mention to Hugo that my windshield wiper was streaking when they go up. The service technician check mark the windshield wiper green that they were satisfied but they're not they're still streaking And the tires inspection technician states that he found a nail and the owner was asked if I would like to repair the tire. On the Service form its state that I declined the repair. I was never notified about the damage tire and I did not decline. I'll have to find a tire shop to get this repaired and some windshield wipers to get these put on. Very unsatisfied and service department dishonest.
I mentioned to you that the windshield wipers are streaking. Only when the windshield wipers go up. When the windshield wipers are coming down they do okay. If your technician check out the windshield wipers he would have seen the streak. The tire inspection he found a nail on the front passenger side and marked it on the tire. On the service form it states that the owner declined the repair. I was never notified about the damage Tire or asked if I WOULD like the tire to be repaired or replaced? You want me to trust you with my vehicle when you guys are being dishonest. I could have had both items repaired at the service department now I got to locate a tire shop and locate some windshield wipers. You want me to trust you but I don't think I could trust you guys anymore.
Estoy muy contenta con el servicio de Luis R. Macías un excelente persona.
El servicio Genial.
Solamente el tiempo de espera fue demasiado 5 horas 1/2 y el precio del SERVICIO estubo Genial espero me lleguen CUPONES muy Pronto. Gracias!!!
This is one of the better Toyota dealerships.
Just need to change the music in the main building.
He did an excellent job of customer service. He was helpful and polite.
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