No car wash, longer than expected but friendly staff
Olive & Ed.
Everything was awesome. Great service and waiting are was perfect.
Great drinks area. Nice benches outside.
Phil Tarin is a great asset to Claremont Toyota. His professional mannerism and friendly personality is what makes customers return. I purchased my car there at Claremont Toyota in 2012. Phil Tarin is the kind of person you can trust with your car needs. I once was given another service personnel, cause Phil was out that day. The other service person quoted me things that I knew my car would not need. Very pushy, all I showed on my listing was an oil change, luckily I have never seen again.
My husband liked Phil because he is honest in the care of the customers car needs.
I had an appointment and it took 2 hours for the oil change
The wait for someone to come to my car when dropping off was longer than I’ve ever experienced in the past 12 years. It seemed disorganized and somewhat chaotic. Service time was good, but I waited almost 25 minutes for my car to be pulled up after checking out with the cashier. That was nearly a deal breaker. The drop off/pick-up needs to have better organization and coordination.
Olivia was awesome !!! Excellent customer service
Jeremy has always been super helpful and always detailed in his information that is provided about my vehicle.
Oscar was very professional.
They do not tell you if you have to pay before service is done
Although I appreciate my experience there, I think the price for the oil and filter change was rather high .
Scott was very professional and helpful. He made the service coordination easy to follow and helped with a speedy service. Glad to have him as our service consultant!
Luis is great! He totally took care of my needs. He set up all my recall needs(3), and we’ll be up to date by next week.
Thanks
Appreciate that I could have the car towed to you without having to go down there.
What was supposed to be a routine service, ended up to be a 6 hour wait, and in between, hardly any communication. Oswaldo is not to blame. I have come to expect great service in the past, but very dissatisfied.
The time I arrived to the time a got my vehicle was quick and was happy with everything.
Scott is great!!!!!! Very helpful, knowledgeable and courteous. I’m very satisfied with my service experience with Scott.
It was worth the wait for the parts. Glad to have had my vehicle repaired. Professional service. Thank you.
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