Alex was great, friendly, helpful and very professional. Service provided quickly.
Alex did a great job of communicating with me about service needs and got it done quickly.
Good customer experience from friendly folks, fast service and comfortable waiting area.
Alex did a great job working with me to have my car serviced. He is a valuable employee. Way to go Alex!
Alexander does a great job helping me in the service drive!
A really good experience. Staff was very kind and helpful.
Good service , everybody was nice and helpful, all questions were answered , very pleased with this dealership.
Everyone was Great! Thank Y’all!!
Alex is the most helpful customer service person I have ever encountered. I love my subaru and feel Alex is a tremendous asset to any business. I am completely sold on the help I have always gotten since I have used Norm Reeves Subaru. Thank young so much.
First of all, Chris was great.
But subaru and Norm Reeves…not so much:
1 you fixed the lumbar section in the drivers seat. But as i was driving home, it made a loud pop similar to when it failed. But so far, it seems to be working.
2 i asked if you were interested in buying my Ascent, and you said no because of the recall. That’s sad that not even subaru wants an Ascent. Your delay on the recall is preventing me from selling it.
3 i later got an email saying that i had skipped out on my service call. Don’t you even know who comes into your facility?
4 i had checked on the availability of the lumbar part but was told that it was back ordered. When i set up this appt, i asked if the part was in. After a long wait, i was told that you thought you had it but couldn’t find it. You later did manage to find the part . Don’t you have procedures for stocking parts?
So sad, because the ascent could have been a great car. But it may be getting a reputation like the Ford Pinto.
Very satisfied. Still telling others the story about your focus on customer satisfaction!
Customer service rep was friendly and organized and the work got done correctly and in a timely manner.
I’ll test the hood vibration tomorrow on the way home!! Thank you for working me in on Friday!!
Alex was amazing, he diagnosed the issue quickly, took care of our car on the same day, bringing in the part we needed immediately from another dealership, and we didn’t feel pressured at all. Excellent customer service! Thank you so much!
Great Sevice. Quick, Efficient and Friendly
Matt is the best! It is hard for me to trust car people, and men in general, but Matt made me feel like family. We will do our business with your dealership exclusively.
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