The service advisor was very friendly and informative. Thank you!
Thanks for checking everything out.
Mike
Excellent service Alex was very professional very friendly. Everything was great.
We had a problem today. Neither side was happy with the outcome but there was nothing either side could do. The office agent followed me out after we were done and she apologized and said she hoped the experience didn’t leave me with a negative impression. I think it is a rare thing to fail and still be kind. I actually felt bad as well. Her kindness at that moment meant a lot and regardless of the outcome it is why I would still speak highly of the experience. If things don’t go your way people can still be kind and that is what she did. Very impressive
Alexander Shuster was awesome! Personality and professionalism was second to none! If the sales staff could come close to the bar the service center set, I might consider purchasing another car. I don’t consider David at fault, I feel he was stuck between a rock and a hard place! Not sure who reads this, but we basically had to sign the paperwork at least 4 times to purchase a brand new car as a used car! And that was after they told us they couldn’t sell us the car without a proper explanation or solution! I’m still sorry we didn’t just walk away, but my wife wanted the car! True story!
Excellent service as always!
Great job repairing my car. Chris was fantastic in keeping me informed on the status of car. Chris is the professional that customers want to take care of their cars.
Everyone did a fantastic job - I will continue to tell family and friends that Norm Reeves is the best place to go for a number one customer experience.
The service department was very busy when I arrived for my 11:00 appointment. I expected to have a lengthy wait, so I was pleasantly surprised - and impressed - that my service was completed in half an hour. Kudos to Chris and the entire department.
Rockwall Subaru is amazing! We brought our car to another Subaru dealership and didn’t feel like we got taken care of as well. Your customer service is outstanding.
Great service, will be back!!!
Chris Pinedo wss very courteous and helpful. Service was efficient and complete.
Communication between the technician and service advisor was hampered because it was difficult to understand the audio on the technicians video
Sandra did an Amazing Job!!! Even when the supervisor was not very kind at the beginning with me, Sandra Gutierrez was. I took my Nissan to Norm Reeves since I bought my Nissan there. When I arrived, I talked to Sandra about the oil change coupon and the supervisor immediately determined that my vehicle was not elegible to the promotion without asking any questions. I explained the coupon did not say only Subaru and that I received the coupon on my name and for the Nissan. The supervisor did not acknowledge his mistake. Sandra was amazing and persisted. I will definitely go back and work with Sandra. Thank you.
Everything went well with the service, the only issue was that my "emergency" $20 in my glove box was taken while my car was in the shop. I hadn't known it would need to stay overnight when I dropped it off, or I would have removed it (and any other valuables) beforehand. The desk team was super friendly and helpful!
Prompt and professional service. Very much appreciated.
They were all very nice, and made sure to show me any issues with my car
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