Having the 60K maintenance, oil change with gasket replacement was NOT completed successfully, required tow back to shop to resolve on Monday 10/30. Vehicle was unavailable to me that day due to ‘master’ technician issues. Time/date settings were NOT reset back to current values. Communication from service person, Sandra G, was excellent. Total cost assessed for this ‘professional’ service was exorbitant for the ensuing inconveniences . Pickup & Delivery of vehicle was positive and polite. Fuel cost to return vehicle was not reimbursed as well.
Great turn around—thanks very much!
Do wish you had a convenient fix for the slow battery discharge
The service was excellent quick and fast I look forward to my next visit
I have been in several times and It’s been great service. Sandra helped me each time and was knowledgeable and polite as a person could be. I love my car and know I can get awesome service. Thanks!
Service was completed quickly and I was very well informed
Yes everyone was helpful and a great experience
Chris went above and beyond and made sure I had wiper fluid too even though I forgot to tell him.
Chris was awesome and always provides great customer service
Yes, my service experience was wonderful. Sandra met me at my vehicle and advised me as to what would be covered for my service and directed me to the customer waiting area. She advised me periodically throughout the process. She was very knowledgeable and professional throughout the process!
Great service, spectacular repair work. Will visit in the future. Will recommend to others.
Great service by Heather and her team! She was able to get us in quickly and fix the problem in no time at all! Very impressed!
As always everyone is so kind and the wait time is never too long. My experience at Rockwall Subaru is always a good one. I went to the Ewing Subaru once and it was miserable and terrible and they tried in every way to con me out of money and I'll never go back. I will always choose Rockwall Subaru.
Customer service was great Sandra Gutierrez was very helpful and the Technician was very helpful he sent a video of him working on the car showing what needed to be done. I felt I was in the right place
Jesus Herrera was a great Service Advisor. He was very professional, attentive to the needs of my vehicle and took the time to explain all the details concerning my vehicle service.
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