Mike was great and very friendly and he gave excellent customer service.
I had a great experience from the time I pulled up until the time I drove away. I came in for my 12 month inspection, oil change and tire rotation. got a free car wash and was in and out in less than 30 minutes. My advisor, Patrick, was very helpful He offered me drinks and snacks and kept me updated throughout the process. Fantastic overall experience.
William
Knowledgeable and helpful staff
I came in a couple weeks ago for an oil change and was told I needed tires, which I had expected, and a couple other minor issues. Jesus was my service tech and took the time to explain the type of tires that were being recommended and even compared them to what Costco offers. I had planned on going to Costco, but ended up scheduling for my new tires with NRS, because of how Jesus explained everything to me and I felt absolutely no pressure with him. He was very attentive to my needs and top notch in his customer service skills. I can’t say enough nice things about him. I also appreciate the loner vehicle and latte machine :)
PS I will be scheduling for the other recommended services in the near future.
The wait is not long and everyone is friendly.
Always the best! Thank you!
Thank you for accepting the Costco repair coupon. Yourdealership used to be in the list but was not this time. Please get back on the official Costco repair program list. Thanks
I’m extremely satisfied because Jesus took extremely good care of me and the mechanics took extremely good care of my SUV.
Jesus is absolutely amazing! His customer service skills are top notch. He is the reason we will continue to us Norm Reeves Subaru for services.
All good! Michael and Chris always helpful.
2 calls to the service representative and none returned. Then 2 calls to the service manager and none returned. The service was provided after going around them. I had the same issue with a service adviser last time. If there was another Subaru dealer nearby I would go there. I’m sure I won’t be getting a call about this review either. How thus dealer gets a 4.6 star review rating is beyond me!
Mike is courteous and very professional. He is an asset to Norm Reeves Subaru.
The service department has been a wonderful place to be with & their staffs were very polite & helpful. I would always take my car to them knowing that they will do their best to take care of my car.
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