Norm Reeves Subaru Superstore Rockwall Auto Repair Service

Alex is terrific! Great job

We were treated respectfully and our car was serviced quickly. Alex is very knowledgeable and kept us informed during the process. Phenomenal customer service from him. Thank you Alex!

Alex did a great job—full of energy !!

Very satisfied. They stayed in touch with me thru the entire process.

Alex was great!!!!!

It took 2 days to complete a routine maintenance, along with a coupon, which was not processed. My car has 17,500 miles and its a 2018. The said my tires were bad due to city driving. I do not live in the city, I have an 11 mile commute for the last year and prior to that a 1 mile commute. During this time I also was not working for almost 8 months due to covid. So my husband challenged the quality of the tires. We were charged for a tire rotation, balance and alignment and the maintenance. They did not rotate the tires, they were replaced. The alignment was not out prior ti putting on tires. We called 4 times and received 2 calls from people trying to sell us a new car. How would you feel in this situation. My family has purchased over 30 Subaru's from Randall Noe, received amazing service and then this. How would you feel about Subaru Rockwall if this was your experience?

Very happy with the service. Friendly staff and timely service.

Great experience with,Mario Villarreal.

Michael listened and was very responsive

Alex was great, was professional and kept me informed.

I was late for my appointment and called to notify them. He said it was no problem. In and out quickly.

The costumer service was excellent and very quick. They went through the recall and had all the service done professionally. I would recommend to others.

Was very satisfied and I am hard to please. So qudo to you for having such an excellent employee

Fast friendly service. Great experience. Steve

Unbelievable service, I’m so happy with the service provided. 10 out of 10 to Micheal and the entire Norm Reeves service team!

Did not get reported issue resolved. Certainly not Collin's fault.

You need an entire team like Alex.