Service Center

Real Reviews From Verified Customers

Gary M.
5 out of 5
3/25/2021
Alex is terrific! Great job
Dayna N.
5 out of 5
3/24/2021
We were treated respectfully and our car was serviced quickly. Alex is very knowledgeable and kept us informed during the process. Phenomenal customer service from him. Thank you Alex!
Joseph S.
5 out of 5
3/23/2021
Alex did a great job—full of energy !!
Stacey S.
5 out of 5
3/23/2021
Very satisfied. They stayed in touch with me thru the entire process.
Tammie B.
5 out of 5
3/21/2021
Alex was great!!!!!
Monnette A.
2 out of 5
3/21/2021
It took 2 days to complete a routine maintenance, along with a coupon, which was not processed. My car has 17,500 miles and its a 2018. The said my tires were bad due to city driving. I do not live in the city, I have an 11 mile commute for the last year and prior to that a 1 mile commute. During this time I also was not working for almost 8 months due to covid. So my husband challenged the quality of the tires. We were charged for a tire rotation, balance and alignment and the maintenance. They did not rotate the tires, they were replaced. The alignment was not out prior ti putting on tires. We called 4 times and received 2 calls from people trying to sell us a new car. How would you feel in this situation. My family has purchased over 30 Subaru's from Randall Noe, received amazing service and then this. How would you feel about Subaru Rockwall if this was your experience?
Patricia W.
5 out of 5
3/20/2021
Very happy with the service. Friendly staff and timely service.
Gregory B.
5 out of 5
3/20/2021
Great experience with,Mario Villarreal.
Kenneth D.
5 out of 5
3/20/2021
Michael listened and was very responsive
Wayne F.
5 out of 5
3/20/2021
Alex was great, was professional and kept me informed.
Kendall M.
4 out of 5
3/19/2021
I was late for my appointment and called to notify them. He said it was no problem. In and out quickly.
Nivaldo C.
5 out of 5
3/19/2021
The costumer service was excellent and very quick. They went through the recall and had all the service done professionally. I would recommend to others.
Jan H.
5 out of 5
3/17/2021
Was very satisfied and I am hard to please. So qudo to you for having such an excellent employee
Stephen W.
5 out of 5
3/17/2021
Fast friendly service. Great experience. Steve
David G.
5 out of 5
3/17/2021
Unbelievable service, I’m so happy with the service provided. 10 out of 10 to Micheal and the entire Norm Reeves service team!
Patrick G.
2 out of 5
3/17/2021
Did not get reported issue resolved. Certainly not Collin's fault.
Drew J.
5 out of 5
3/17/2021
You need an entire team like Alex.

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