The only reason I service both my Audi’s at your dealership is Luana. She is always helpful and very knowledgeable. She promptly returns calls and I feel very comfortable with her. She is an asset to your business!
The passenger side mirror issue has gotten completely ridiculous: I have been complaining about it for 2+ years. It for sure is intermittent. Some how (and I don’t know how) it NEVER seems to fail when I have had it in for service. I have video showing the problem, but I guess that is not at all interesting to anyone. I don’t know what else to do. It does pose a safety risk because since it doesn’t happen all the time, there are instances where I only realize that the mirrors is out only after I have already started pulling out in reverse. If I have to pay out of pocket to replace the mirror, so be it, but it should not come to that. It must get fixed regardless of who pays for it. I am super unhappy about this issue that won’t go away.
Luana Cruz provided an excellent customer service as usual
She us very accurate , not pushy with the stuff that need fit my car but make me aware of all the stuff that needs to be done. I love to deal with Luana.
Thank you
Jorge V
Rodrigo was very helpful and a pleasure to work with.
Excelente labor fue muy bien atendida
Received first class service as always from AJ.
AJ and the entire Audi Coral Springs team did an amazing job. Always a great stress free experience
Luana Cruz has done an outstanding job for us every time we bring in our car. She keeps us up to date on repair status and thoroughly explains all work being done. She's a terrific service rep. We could be happier.
Giancarlo always takes care of everything!
Thank you, Luana, excellent service
Excellent service Giancarlo is the best
My issues haven’t been resolved yet. Hopefully soon.
Would have gone the extra mile had the car been vacuumed and no smudge marks left on the inside of the car
There needs to be better regular communications with me as to the status of my car. I had to follow-up each day to check and see what was going on. In addition, I'm still having issues with the defogger. I finally did catch up with the service manager who explained some things (which I hope will solve my problem). But, again, I'm really hoping for better ongoing communications and service.
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