Laurel and Bryan both did a great job explaining the issue I’m having with my wheel bearing. Friendly, fast, and accommodating service!
My experience was exceptional throughout!
Great service great to find a good dealership
The service at Fernilius is outstanding!!
Thank you for going above and beyond consistently
Everything was very professional.
I’ve never had a better experience at a dealership before. The staff was great and the restaurant had awesome food.
Very nice people to deal with.
Ryan was great to work with and very accommodating to our schedule. A pleasure to work with.
Ryan and Toyota went over and aboveboard to be sure our vehicle was safe and repaired properly. The technician did an excellent job over the three months of repairs and waiting . We were impressed and appreciated with how much the Toyota Corporation was willing to do to be sure the vehicle was totally safe and functional. And it was a lifesaver to have a free loaner that entire time . Thank you.
Ryan was very responsive and exemplified the Ferneluis customer service great reputation. This is especially appreciated when we come over from Petoskey area. Thank you!
Ryan was friendly and gave great service.
Everyone was very polite, everything was explained well, and my wait time was less than I expected.
Aaron has always been wonderful to us and is a consummate professional who takes ownership in his job and goes to every length possible to make sure the customer is satisfied and the standard of work done is only of the highest quality! He is a great asset to your company and should be treated as such.
Friendly and helpful- always a positive experience! Thanks
Thanks for the close attention to my concerns regarding my new 2023 jeep Willie's. Regards, John T. Featherstone
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