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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
David H.
4 out of 5
6/2/2023
Clare is great
Jeffery W.
5 out of 5
6/2/2023
As always, Miguel was awesome. Everyone I bring my cars in for service Miguel greets me by name. I always know that I am in the best and fairest hands with him.
Dawn T.
5 out of 5
6/2/2023
Great experience very smooth Robbie is awesome
Bertram S.
1 out of 5
6/2/2023
I’m totally satisfied with the service provided by Miguel, however the technician and delivery guys failed on their part. The technician left greasy handprints in 4 places on the hood and the delivery guys gave me my car back with the plastic still on the seat, the paper floor mat on the drivers side carpet, and a sensor on my key fob.
Curtis S.
5 out of 5
6/2/2023
Miguel has done an amazing job each time…not just my most recent visit…and he was great upon my last visit. I appreciate the fact that he knows me by name. Give the man a raise!
Kimberly H.
1 out of 5
6/2/2023
I have been waiting for a part for a couple months. I’ve called twice and can’t get a definite answer about what is going on and when it will be in.
Roger S.
4 out of 5
6/2/2023
RSM Ford really hits it out of the park!!!
Liam L.
5 out of 5
6/1/2023
Thank you Sal and management!
Sarah N.
5 out of 5
6/1/2023
Excellent service from Sal
Jennifer H.
5 out of 5
6/1/2023
Amazing Service. Clare was super friendly and knowledgeable. Thank you Clare!
Dilesh P.
4 out of 5
6/1/2023
Clare Sabatello provided excellent service and I plan to trust her only with future service needs. She followed up when promised and exceeded my expectations. Unfortunately, the warranty work that was requested did not resolve the problem that I have been experiencing with my new Raptor R. The speakers are still popping and have a loud static sound being emitted periodically.
John B.
4 out of 5
5/31/2023
Freddy is an awesome service rep and a great asset for your dealership. He takes time for his customers and does not make them feel rushed. He understands the needs of his customers and families and thoroughly explains all the best options. I really appreciate you bringing Freddy on to your team. I feel good about spending my money with a RSM Ford with Freddy being my service writer. He he gives the kind of customer service that everybody deserves. You cannot pay him enough double whatever you’re paying him.
Shushuo H.
1 out of 5
5/31/2023
Labor for replacing bank 2 downstream 2 O2 sensor is $410 , you got to be kidding me , check the invoice did not put down the number of hours that the job needs and took. Never go back again.
Ryan F.
4 out of 5
5/31/2023
Freddy is amazing, I come back because of this guy
Josefina H.
4 out of 5
5/31/2023
Well I’m already so happy to get Miguel to help me he always excited my expectations he is so great of communicating and understanding, he is awesome you are so lucky to have him as an employee.
Robert L.
5 out of 5
5/28/2023
Freddy was extremely helpful and attentive to my concerns! He left me with none.
Cathlyn H.
5 out of 5
5/28/2023
Very friendly
Carlos T.
5 out of 5
5/28/2023
Awesome customer service
Stephanie F.
5 out of 5
5/28/2023
Miguel was very friendly and helpful!
David L.
5 out of 5
5/28/2023
Freddy took good care of business, like always service staff always awesome ????

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