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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Ardria J.
5 out of 5
8/12/2023
The Service advisor was awesome. He was friendly and courteous. He explain my documentation in a highly Professional manner. The wait time was reasonable.Santa Margar will be my dealership from now on. I’m well pleased. Ardria J
Michael L.
5 out of 5
8/11/2023
Clare is fantastic!! Thank you for the great service!
John C.
4 out of 5
8/11/2023
Freddy was great. The loaner reduced the pain of not having the car. Thank you Freddy!
Tom B.
5 out of 5
8/10/2023
Jacob was fantastic ,thx for a good job as usual!
John P.
5 out of 5
8/10/2023
Sal was pleasant and verify knowledgeable.
Felicia D.
2 out of 5
8/10/2023
Clare Sabatello was great, she’s a joy to work with. My car service was not up to par, however, not sure if I will be returning.
Frederick B.
5 out of 5
8/10/2023
Fredy is always great to work with and is very helpful
Mike A.
5 out of 5
8/10/2023
Courteous service advisor, vehicle was ready at time promised. Comfortable waiting room with entertainment center. Entire facility clean and well maintained.
Brian W.
4 out of 5
8/10/2023
I had heard that Santa Margarita Ford provided far better service so I decided to give it a try, and I was very impressed with my experience. I received courtesy and great communication. I’ll be back. Fredy was great and above and beyond my expectations with great service.
Dennis O.
4 out of 5
8/10/2023
Everything was taken care of.
Richard H.
5 out of 5
8/10/2023
Outstanding service
Joe S.
2 out of 5
8/10/2023
Clare is awesome. I had to take my truck back to Bradley Ford in havasu city because nothing was fixed. Same issues. Nothing was documented on the invoice other than my initial complaints. Day 3 trying to get my 85k truck working….. totally unacceptable.
Justin F.
2 out of 5
8/10/2023
I have taken my Ford Explorer 2 times into SM Ford for transmission issue diagnosis and repair. Neither times could / would the technician diagnose the problem - in fact the technician stated it was operating normally or that I was exaggerating, or this is just how the vehicle shifts. This is simply not the case. When I insisted of there being a transmission performance issue, I was quoted a $3600 diagnosis liability in case the tech can’t find anything after a complete tear down. This is clearly SM Ford’s staff calling my bluff. I took my vehicle to another Ford mechanic and within a couple hours their tech diagnosed the issue and recommended repairs. I feel that my time and business is not valued at SM Ford, because of this experience.
Nolan R.
4 out of 5
8/9/2023
Thanks Sal
John D.
5 out of 5
8/9/2023
Excellent friendly service
Tim C.
5 out of 5
8/9/2023
Miguel always keeps us well informed on our vehicle service status.
Dan C.
5 out of 5
8/9/2023
Fredy is an amazing service advisor. Fredy Compos is the most professional service advisor ive ever had and your establishment should give him a promotion and pay raise. Regards, Dan C
Dwane M.
5 out of 5
8/9/2023
Miguel is a awesome representative for Ford and the service department. I dealt with him the last couple times in both for pretty major work and he was extremely good at what he does and easy to work with.
Jessica O.
5 out of 5
8/9/2023
Fast and efficient! Thank you.
Douglas K.
4 out of 5
8/9/2023
Simple, good communication and completed on time.

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