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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Curtis J.
4 out of 5
1/15/2024
Quick and clean oil change service!! Great price too!! Definitely recommend!!
James T.
2 out of 5
1/15/2024
Clare was fantastic! Probably one of the best service advisors I’ve ever had from any dealership. She was very responsive, knowledgeable, and kept me informed every step of the way. She deserves a raise, seriously. Good people like Clare that care about their job are hard to find these days. She’s a keeper for sure. I dropped off my vehicle on Monday morning with a couple recalls, check engine light, and needing an oil change. Ended up taking 4 days to get it all done waiting on a part for the coil and boot. So that’s 4 days of rental car for me since I work in sales, I travel everyday in my truck. I was disappointed when I got my truck back to see that one of the technicians left big grease stains on my light colored headliner on both the driver and passenger sides. Clare informed me that she spoke to management and wanted to see when I can bring the truck back to be cleaned, but that’s the problem. If I bring it back and drop it off, I will need to rent another car. It’s such a hassle to be without my truck. Listen, it’s not the end of the world, but just a little bummed that this happened.
Jorge M.
4 out of 5
1/14/2024
Salvador was attentive to my instructions and for his part he gave me recommendations on future maintenance.
Berlinda P.
4 out of 5
1/14/2024
Excellent Service my Service Advisor for Life
Farhad G.
5 out of 5
1/14/2024
Your team did a great job.
Lauren L.
5 out of 5
1/14/2024
Jacob Wu was extremely professional. He was very courteous and took the time to research the service we needed along with the recall prior to our arrival. He provided top notch customer service
Marc D.
5 out of 5
1/14/2024
Clare has done a great job working with us on a difficult situation with our car.
John M.
5 out of 5
1/14/2024
Clare was professional, personable and pleasant. She communicated in a timely manner.
Robert S.
5 out of 5
1/13/2024
Salvador is great to work with and a highly valued asset to your team!
Jim S.
5 out of 5
1/13/2024
Claire was awesome!!! She made the process a breeze. She kept me informed all along the way.
Robert C.
5 out of 5
1/13/2024
Thank you
Steve G.
4 out of 5
1/13/2024
Excellent service! Appreciate the pickup and delivery options of my vehicle offered by SM Ford. All dealerships should offer this!
Chester R.
5 out of 5
1/13/2024
Clare was my rep and awesome! Uses the product which is great to see. Kept me informed the entire time.
Joel W.
4 out of 5
1/13/2024
Clare went out of her way to squeeze me in for a walk in oil change. With a smile and cool energy she made me feel like she was on my side and willing to help. I wanted to wait and she got me out much faster than expected. Love the positivity and can do attitude. I have been a customer of yours for 25 years and about six new cars.
Brian D.
5 out of 5
1/13/2024
Sal and Mark are the best!
Joanie H.
5 out of 5
1/13/2024
Jacob Wu is an excellent adviser. He communicates well and expedites expert service to his clients. Thank you Jacob !
Richard E.
5 out of 5
1/12/2024
Clare is very good at what she does. She’s got all the qualities of an excellent employer including the personable people skills that I find very important. It’s clear she enjoys her job and working directly with others. Communication is exceptional.
Matt H.
5 out of 5
1/12/2024
Easy and great service.
Linda R.
4 out of 5
1/12/2024
Happy with service and glad to complete a survey.
Marie B.
4 out of 5
1/12/2024
Miguel was very professional. He did a great job of itemizing the different services that my car will need in the very near future. I thought he gave an honest appraisal without overselling..

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