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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Anthony C.
5 out of 5
2/17/2021
The service team @ SM Ford are great! I take both my Ford vehicles there and I'm very pleased with the personal and professional service that I receive. Go see Sal at the service desk he's very knowledgeable and helpful
Marilyn S.
5 out of 5
2/17/2021
Excellent service. Professional and caring! Thank you
CORY T.
5 out of 5
2/17/2021
Miguel in service was great to work with. Very thorough and informative and communicated well. Good giuy and great customer experience!
CORENE M.
5 out of 5
2/17/2021
Duane was wonderful. Got my car done nice & fast!! Great service
LESLIE B.
5 out of 5
2/17/2021
He was the best service rep I've ever worked with since I bought a Ford in 2014. Thank you!!
SIRIRAT D.
5 out of 5
2/16/2021
Great and fast service, sal went above and beyond
Marie G.
5 out of 5
2/16/2021
Salvador was very patient with me and provided exceptional customer service. From making sure everything was covered by points to making sure the car was washed.
Richard K.
5 out of 5
2/15/2021
Fredy C is a very good - customer service focused service person.
Mike P.
5 out of 5
2/14/2021
Duane is absolutely the best ford service the best
Patrick L.
4 out of 5
2/14/2021
Jonathan was great. Not sure the truck got washed after I was asked if I wanted it done. But I’ll be back again.
Guy D.
5 out of 5
2/13/2021
Fredy Campos was very friendly, knowledgeable, and professional. The service provided was excellent.
Jeanne R.
4 out of 5
2/13/2021
Miguel was so nice, explained everything in detail and took his time did not rush. Very thorough.
JULIE R.
5 out of 5
2/13/2021
Thank u for great nice service
Verna D.
2 out of 5
2/13/2021
Freddie was great, cordial and polite. But it took me six hours to get an oil change. It is making me rethink where I’ll be taking my car in the future.
Catherine F.
5 out of 5
2/13/2021
Duane was excellent! He kept me informed the entire time. I appreciate the service that he gave us. We will definitely come back to Santa Margarita Ford. Thank you Duane Litz.
CLIFFORD A.
5 out of 5
2/13/2021
I love this place.
GREG M.
5 out of 5
2/12/2021
Duane is the best, very trustworthy and competent.
RICH E.
5 out of 5
2/12/2021
Duane Litz is hands down the best service manager I’ve ever worked with. He and I have had a working relationship for nearly 25 years and has been hands on with every company fleet vehicle I’ve driven. He is knowledgeable, a problem solver, highly professional and efficient.
DAVID J.
5 out of 5
2/12/2021
It was handled very professionally. Miguel Aparicio was excellent. Thank you as always.
RICHARD G.
4 out of 5
2/12/2021
Miguel was able to fix something another Ford dealership caused and your dealership fixed it all. Everything works great now. Thank you my mechanic as well as Miguel for great customer service.

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