Santa Margarita Ford Auto Repair Service

Question I have!!! When I brought my car in a few weeks ago I was told I needed a new battery. Went to a local gas station was told my battery was OK and it was under warranty! Brought my car in this week my battery was OK! Amazing!! Question is why was I told a few weeks ago I needed a battery but now it’s OK! Not good for your dealership!!!!!

Good job, as always

Sal was extremely helpful and took the time the explain everything. An overall great experience

Friendly, helpful and works hard and pays attention

Excellent alll around.

Things almost went smoothly. Seems that while gen 1 and gen 2 Raptors share the same tire size, they are spec’d for different load ranges. Who knew! So when I discovered load range C tires had been installed (a big no-no since load range D are spec’d by Ford, and I often tow heavy), I immediately let Duane know. No problem, Duane said he would get the correct tire in the next day. A week later, finally had the correct tires on the truck. I’m certain Duane was as frustrated by the supply chain issues as I was, and kept me updated on the matter. All things considered, Duane did everything he could to make things right.

I was extremely impressed with the service and communication. Thank you!!!

Absolutely! Fredy was Awesome!!!

Miguel was great!

Pretty good thanks

Fredy was excellent at communicating with me and explaining our service. The service was completed in a timely manor also.

I was completely satisfied everyone was very nice and helpful

I’m quite satisfied with the work done. The reason I did not say completely satisfied as asked to answer is the confusion of whether the coupon discounts I used aren’t clearly shown on the invoice. 1- I had a coupon for the works special oil change and tire rotation etc for $49.95 when writing up the order, the female customer service rep. Explained the computer was showing it up at over $70 but the dealership would honor the amount offered on the coupon. I was then passed to Miguel to write up the additional recommended service for changing out the hoses and serpentine belts. I was told and quoted I’d get 10% off from the coupon I presented. A phone call later in the day Miguel had stated that my sum total discount of 10% would come to $183 and change. I was quite happy with Miguel also. But, checkout was done by Freddie. I asked if the 10% discount had been applied given the total was higher than I had expected. His tone and response was not consistent with the standards usually expected at this dealership. There were several other statements and actions during checkout that surprised me as not consistent with every other past checkout. He did not want to answer any questions, saying so upfront. On reviewing the invoice I simply am unable to follow the $ numbers to be able to tell whether or not the coupons presented at drop off were fully applied. I do see that it appears that there was a discount, and a line item I don’t understand, so my feedback is in the lack of clarity and unknowing whether having dealt with 3 different reps the bill was processed differently than told to expect.

Duane is an asset to SMF. He goes above and beyond to communicate the status of your vehicle/service. His communication skills, knowledge and willingness to help is why I have my cars serviced with SMF.

Service was done in a timely manner. Thanks

I have trusted Duane Litz since I bought my F-250 in 2003. He will be the reason that I buy a new F-150 this year

SMF had the team always out standing service.

I have always been satisfied with the service from your dealership. I would highly recommend this dealership!

Great service as always Duane’s strait forward honesty and caring approach does make my experience less stressful .

Thanks.