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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Ryan R.
4 out of 5
8/1/2021
Duane was able to answer all my question and it felt like he was very honest which you don’t always feel like you get from dealerships. Thanks Duane
Tom L.
4 out of 5
8/1/2021
Dwayne has been my service advisor for almost 12 years he’s always been a straight shooter I Not only trust him with my car I would trust him with my life
Norman A.
4 out of 5
7/31/2021
Duane and RSM Ford did outstanding, thorough, and exemplary work bringing my Lincoln back to its best possible condition. I was totally unaware of the condition of my Ford Lincoln. Other service companies never told me what was needed. You know I’ll be coming back to RSM Ford in the future. Also, many thanks to brother veteran, Robbie Moore! Norman J. Abbod
Terry T.
5 out of 5
7/31/2021
Miguel provides, as always, exceptional customer service that goes above & beyond all expectations. Thank you so very much to Miguel for all that he does.
Anastasia H.
2 out of 5
7/31/2021
I drive a Hyundai which I purchased through Ford so I have just continued to go there as I have liked the service in the past. Today, however, was less pleasant. I make appointments in advance and make sure I speak to actual employees as I must have parts ordered in ahead of time. I made an appointment a week in advance this time and when I arrived no one had any idea if the parts I needed had been ordered. Then someone said they would check, and they didn't. Then I was told, okay, we will check but you leave your vehicle here and we will let you know. No one called. An hour later I called and no one could give me answers still. Then half an hour later I get a call back and I'm told that they will be finished in half an hour and I was pretty much hung up on. Then when I came up to the front desk to pay I was once again ignored. I may be a young woman but I am a paying customer who makes sure to give plenty of notice and work with you everyone to take care of my car. It's ridiculous no one had any idea if parts were ordered and the lack of communication with me was appalling.
Julia D.
5 out of 5
7/30/2021
Excellent service and experience. Thank you to the wonderful service team!!!
LISA C.
5 out of 5
7/30/2021
Miguel is always amazing and working over and beyond our expectations. Thank you so much.
Michael C.
5 out of 5
7/30/2021
Great service
Raquel E.
5 out of 5
7/30/2021
Thank you so much Sal !! I appreciate the help !!
Matthew M.
4 out of 5
7/29/2021
Great experience today, especially it being our first.
Sustainable Packaging.
5 out of 5
7/29/2021
Miguel is doing a great job ????
Walter B.
5 out of 5
7/29/2021
Miguel is a very proficient service writer.
JOSEPH C.
5 out of 5
7/29/2021
Thanks!
Rob S.
4 out of 5
7/29/2021
Thinking ahead to purchasing or leasing a Ford Edge In The future
CHRIS T.
4 out of 5
7/28/2021
Miguel has been great! Because of Miguel I bring my car to RSM Ford now even though Capo Ford is much closer to my home.
Joseph D.
4 out of 5
7/28/2021
Freddy went the extra mile for me. He could see the repair was too expensive for me and he asked me about my Ford buying history and secured me a GREAT discount. VERY professional. VERY customer oriented. I could not be happier!
Dorothy C.
5 out of 5
7/28/2021
Miguel was professional and kept me updated throughout the time My vehicle was there. He answered all my questions and went above and beyond to make sure I was happy.
BARBARA R.
5 out of 5
7/28/2021
Always love how Santa Margarita Ford takes care of me and my car, they are friendly, professional and fast. Thank you!
Steven K.
2 out of 5
7/28/2021
Miguel was great. But I was perturbed the srrvice took 9 hours! I arrived at 7am. Mogurl told me I needed the 100,000 mole aervice but when I svheduled the service the lady never mentioned it would take 6 hours. Then I puck up my car. On Banderas the car stuttered. I drove back to the dealer and it took 2 more hours for the second look! I have lost confidence with your dealership. Next car was hoing to be a Ford but Toyota and Jonda never gave me this bad of a service. Miguel was great. Just the service part left me with doubts about your dealership.
Frances H.
5 out of 5
7/28/2021
Good service

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