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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Ryan O.
5 out of 5
12/7/2021
Miguel and team were awesome with service, as usual. Thanks so much to Miguel and all for the great work! I really appreciate it!
Wendy A.
5 out of 5
12/7/2021
I appreciate the way all of the SM Ford employees treat customers!
Roger P.
5 out of 5
12/7/2021
Excellent service!
David T.
3 out of 5
12/7/2021
Sal was on top of it Waiting for a Uber for 27 minutes was disappointing
Indrek W.
5 out of 5
12/6/2021
Miguel was very personable, knowledgeable, and professional. When my appointment was made, I indicated that I would not need a ride home. Circumstances changed the morning of my appointment and Miguel gladly arranged for an Uber for me. Couldn't be happier!!! THANK YOU
Alexis C.
2 out of 5
12/6/2021
The gentleman that signed me in, I felt was a bit grumpy. Maybe he was sick.its easier to verbally talk if you have questions about my experience. The work was done correctly I feel and my car drives a bit better now that the Valve was done. The price at the end wasn't what i was told . But I still will recommend Santa margarita Ford o e San Juan deals hip that I live by. They are horrible
Andrew T.
4 out of 5
12/6/2021
Thanks for the rapid oil change
Jens C.
5 out of 5
12/5/2021
As always, Duane provides excellent service!
Greg L.
5 out of 5
12/5/2021
Thanks again
Ernesto P.
5 out of 5
12/5/2021
Duane has been helping me for the past few years, He is very knowledgeable and has great customer service.
Mike M.
4 out of 5
12/5/2021
Duane is awesome
Steven M.
1 out of 5
12/4/2021
This is the 2nd time when I was called to tell me that my vehicle was ready that they will wash it and have it ready when I arrive. I gave them approximately an 1 hour from the time I was called to wash my car and when I arrived the vehicle hadn’t been washed. At that point I’m not going to wait around for 30 min to have the vehicle washed. Not a huge deal but if you say you are going to wash the vehicle then wash the vehicle.
Christina B.
5 out of 5
12/4/2021
I really appreciate Mr Campos. This is the second time working with him and he is always kind, attentive and friendly.
Daniel T.
5 out of 5
12/4/2021
Fredy’s customer service s was great. Made my experience great and I will come back again. Fredy was attentive, explained everything and kept me updated throughout the entire process! Thank you Fredy
Judith C.
5 out of 5
12/4/2021
The best service from Miguel Aparicio
Pursue Health.
5 out of 5
12/3/2021
Always great
Anthony T.
5 out of 5
12/3/2021
Miguel is a great representative for RSM Ford. Always excellent customer service.
William L.
4 out of 5
12/3/2021
Express service took six hours
John D.
5 out of 5
12/3/2021
Duane is a top notch employee.
Maclovio M.
1 out of 5
12/2/2021
Mechanic or assistant left my vehicle engine filter box open and I drove my vehicle 65 miles without knowing the box was open. I noticed a strong burning smell coming from the engine into my car. I pulled over to the curb to check where the smell was coming from and I noticed the filter box was not seal and open from the side letting dust and other particles go into the engine. Now I am afraid something could be wrong with my engine. The strong burning smell continues to travel from the engine into my vehicle. Unfortunately, I am not happy that this simple mistake could cause my vehicle to have future problems.

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