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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
ALFRED V.
4 out of 5
1/26/2022
Duane, Is so professional and always try to make my visit to your service department the best it can be. You are very lucky to have him on your Team. Very satisfied customer. Al von Kanel
Lorraine M.
5 out of 5
1/26/2022
Thank you for handling my vehicle when I brought in without an appointment. Everything done promptly
Pamela G.
5 out of 5
1/26/2022
Very pleased.
Russell P.
5 out of 5
1/26/2022
Miguel is an awesome person to work with. He does a great job. Very satisfied.
Vladimir B.
4 out of 5
1/25/2022
Always a great experience with Fredy....he's been courteous, and more importantly been very timely and responsive to get back with issues and timing on my vehicle. I understand that COVID had impacted available resources, and Fredy and his team to either beat or meet the time allotted for my vehicle to be serviced.
Jody B.
4 out of 5
1/25/2022
Appreciate the update and transparency is the service, cost and duration of time needed
TRACY J.
5 out of 5
1/25/2022
I always feel comfortable in working with Duane - he goes above and beyond to make sure I am well taken care of and that my car is getting only the necessary service that it needs. He is honest, knowledgeable and I always feel that I can trust him.
TIMOTHY H.
4 out of 5
1/25/2022
RSM Ford makes you feel like family.
WILLIAM T.
5 out of 5
1/25/2022
Miguel was very helpful. I appreciate his thoughtfulness and follow up.
Jon M.
4 out of 5
1/24/2022
Miguel was great. Everything was handled professionally and done correctly.
Steven H.
5 out of 5
1/23/2022
Thank you Miguel. You are always the best with your service and friendliness.
BIANCA V.
5 out of 5
1/23/2022
Thumbs up
Joseph M.
1 out of 5
1/23/2022
The issue for which I brought my vehicle in for was not rectified after spending $1,300.00. Please have Miguel call me back.
James P.
5 out of 5
1/22/2022
professional
David R.
4 out of 5
1/22/2022
Was taking my F150 to capo Ford, we’ve purchased a 2003-expo, 4 F150, 2 F250s, Have several major tech misses from their service Dept. Freddy caught all the recent issues they said couldn’t be fixed and got them fixed. You’ll now get my future business. Dave,Sr
Jonathan S.
4 out of 5
1/22/2022
Miguel is the best
Lindsay L.
5 out of 5
1/22/2022
Sal is always great! Thanks for all the friendly help.
KATE S.
5 out of 5
1/22/2022
Sal is a strong customer service representative. I appreciated his honesty and effort is determining if my warranty covered the service needed.
Shaun A.
1 out of 5
1/21/2022
I came in to get my auto stop/start fixed cause it’s not working and they call saying they fixed it and I drive home and it’s not fixed.
George M.
5 out of 5
1/21/2022
Great service-

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