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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
DEBORAH W.
5 out of 5
6/21/2022
Great experience with Miguel
DAYNA O.
5 out of 5
6/21/2022
he was very nice and professional asset to your team
MICHAEL D.
5 out of 5
6/21/2022
Very pleasant and helpful.
INOCENCIO G.
5 out of 5
6/21/2022
Miguel kept me informed on progress of car service. Happy with his service .
JEFFREY W.
3 out of 5
6/21/2022
I was shocked at the cost of the charging cable that had to be replaced. The old cable was only two years old and was a recall item. $500 for a cable is ridiculous!!!
Robert E.
5 out of 5
6/20/2022
Miguel did an exceptional job following up on the repairs that were needed under warranty and it was much appreciated.
HAMID A.
5 out of 5
6/19/2022
Thanks.
Grant H.
5 out of 5
6/19/2022
Miguel was awesome!
Jason A.
5 out of 5
6/19/2022
Miguel did a great job as always. We recommend him.
LINDSAY L.
5 out of 5
6/18/2022
Fredy is great! The team was swamped on Friday, but Fredy made sure to update me on my car’s service and when it would be completed. He was very kind and helpful.
Vicki D.
2 out of 5
6/18/2022
It took 6 days to diagnose my car. The service agent offered to my my car for $500 and would fix it themselves. It cost me $2300 dollars for them to install a part that took half a day! I wasn’t offered any kind of service car. I was told I was going to be called and I was not called until four days later! I got an apology… You had my car for 12 days! This is not the kind of service I have ever experienced with Ford.
NEMA N.
5 out of 5
6/18/2022
Clara was professional and a pleasure to deal with
JAIME M.
5 out of 5
6/18/2022
Miguel is always provide excellent service.
Lorenia C.
5 out of 5
6/18/2022
Great communicator and very easy to understand. Respectful and professional at all interactions.
COLEEN B.
4 out of 5
6/18/2022
Claire was and is the most amazing person you have working at Ford! I have been upset many times about my car but Claire made me feel better. She text and called me daily. She even took pictures for me. I can’t say enough good things about Claire and her over-the-top customer service.
RUI Z.
5 out of 5
6/18/2022
Nice
Laura F.
4 out of 5
6/17/2022
Clare is amazing!!!
MARK K.
1 out of 5
6/17/2022
Incorrect parts were ordered and I am waiting for an update on when correct parts will come in to complete my repairs.
Bradley G.
4 out of 5
6/17/2022
Excellent response times.
William C.
5 out of 5
6/17/2022
Thanks for taking care of my BOSS!

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