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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
James L.
5 out of 5
9/27/2022
Both Sal and Freddy were great to work with.
Ruth T.
5 out of 5
9/27/2022
Clare is an outstanding customer service agent. She cares from beginning to end. Her professionalism shines though.
Robert Y.
5 out of 5
9/27/2022
Sales was great. Thank you, Bob Young
VICTORIA C.
5 out of 5
9/27/2022
Everything was great!
Lonnie W.
2 out of 5
9/27/2022
My truck is not shifting right
Gordon H.
5 out of 5
9/25/2022
Miguel provided great service.
PEG P.
5 out of 5
9/24/2022
Fredy was very helpful and courteous.
ROB S.
4 out of 5
9/24/2022
I love miquel but miss Dwayne There was some grease on my floor mat that the techs foot slipped off the paper mat. I cleaned it up
TODD V.
1 out of 5
9/23/2022
Wasted time. You spent 2 days analyzing diagnostics and wanted a third day to do an engine block leak test. The car doesn’t overheat so why is a leak test necessary? Found a mechanic who immediately diagnosed the problem and fixed my car in a half day for a quarter of the cost instead. Ironic that your phone hold message says that you won’t waste your costumers time.
John L.
5 out of 5
9/23/2022
Timely & professional
Steven H.
4 out of 5
9/23/2022
It is always great to work with Miguel. He follows up each day with progress reports. He make me feel like he is a partner and advocate for my truck’s longevity.
Lyle F.
5 out of 5
9/23/2022
Always great service. My number choice to service my vehicle.
CARLOS B.
5 out of 5
9/23/2022
Freddy is an excellent guy. Very helpful and polite. I’m always very pleased with his service at Santa Margarita Ford.
David T.
5 out of 5
9/23/2022
Thank you!Great job.
James S.
5 out of 5
9/23/2022
He did an excellent job of handling the service
Mary-Ann B.
5 out of 5
9/22/2022
Always had a great experience with tour service department. Clare was great
Angel V.
1 out of 5
9/22/2022
I really disappointed, I purchased a Bronco sports for my wife and the break pads are making a noise every day, and is because is a cheap part
JERRY P.
2 out of 5
9/22/2022
I waited 3 weeks for my part, and ontop of that I was told my battery would not take a charge by Miguel....My battery was 6 months old I had no issues with it before I took my car in for service...I believe my car was parked for over three weeks..That's why the battery didnt work...Miguel told me that it would have no affect on the battery, which I disagree....I had to purchase another battery...please insure if vehicles are waiting over a week for parts, to charge or start them from time to time....I dont feel my vehicle was in good hands.
Sylvia H.
5 out of 5
9/22/2022
Fredy was professional and kind.. I had been with Duane for years and I was concerned about a change but Fredy made me feel like a valuable customer.
Rajesh P.
5 out of 5
9/22/2022
ERU nice service

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