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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Merchants Automotive.
4 out of 5
10/20/2022
A + service
ROBERT N.
5 out of 5
10/19/2022
Clare is very professional, strong communicator, and attentive to her clients.
KEVIN C.
4 out of 5
10/19/2022
Thank again Clare for another wonderful experience resolving the AC vent issue with my car. You said it would take 2 hours and it took exactly 2 hours. Well done!
Ryan R.
5 out of 5
10/19/2022
Miguel was great! Helpful and reassuring through the whole process. Kept us updated and made sure we were taken care of during our vehicles stay. Thank you again for the professionalism, Ryan & Jennifer Roberts
Nicholas D.
5 out of 5
10/19/2022
I love Jonathan
Pool Trend.
5 out of 5
10/18/2022
Excellent service.
DENELYN D.
5 out of 5
10/18/2022
Miguel Aparicio, Thank you for being so helpful and friendly????
Juan L.
1 out of 5
10/16/2022
I take my truck a 2017 f250 for a oil change they did a recalls too and soon that I get off from there my truck starts acting different now I can’t maintain my truck on because start to accelerate by itself idk what y’all did to my truck but I’m just waiting when they open on Monday to be there y’all need to fix this my Truck wasn’t like that idk what y’all did ti my truck I’m very mad and disappointed
Lisa M.
5 out of 5
10/16/2022
Miguel kept me updated on progress of my car and was very clear about what they would be able to do in the time I had.
Nhu D.
4 out of 5
10/16/2022
I was really glad I bought the car from your dealership. Unfortunately, I live too far away and could not get services done. The experiences we had at dealership near our house is unspeakable, from the sales team not only very judgemental, to services department absolutely no management at all. I really appreciate your quick responses and professional services able to diagnose problems of my car.
Timothy E.
5 out of 5
10/16/2022
Jonathan and the team were fantastic!
Steven G.
4 out of 5
10/16/2022
We were truly grateful for Jonathan and his assistance today. We didn’t have an appointment, but stopped by for a windshield wiper replacement. He immediately took care of us, and they not only replaced the front wipers, but the back one as well. He was patient and addressed our needs with a smile. We greatly appreciate the service from Jonathan and the Ford team today.
CHRISTOPHER E.
2 out of 5
10/16/2022
Claire was great. Her communication was impressive. I wasn’t thrilled with the reason my car was there, which I understand is more on Ford than the dealership. I do know this problem has been constant across the country with Mach E’s. Knowing this, I’m surprised the dealership wasn’t better prepared. Special bolts? I was surprised to hear that once the back ordered parts came in we were surprised by special bolts. Again, maybe there is more to it than I know. I’m seeing people all over dealing with this problem and most are completed in a few days. Mine took 3 weeks. Service was pretty good. May I make a suggestion? The next time it takes 3 weeks to fix a problem that is covered by warranty, my the car could be cleaned as a customer service gesture. My car came back looking like it was sitting in a dirt lot for a month. Other than that, the overall service was good. It just seemed like a predictable issue was a big shock to this dealership. I also understand that this dealership is new to the EV game. So am I completely satisfied? No. But I do understand.
Richard B.
5 out of 5
10/15/2022
Thank you for completing the service on my truck in under half the time it was promised. Great job.
Michelle J.
5 out of 5
10/14/2022
Great service by Clare !
Louis F.
5 out of 5
10/14/2022
Freddy took care of both my cars this week. Great experience and service. I will return for future service.
Kevin M.
5 out of 5
10/14/2022
Clare provided great service. Kept me up to date on status and let me know when the vehicle was ready
Phillip S.
5 out of 5
10/13/2022
Miguel is a pro, honest polite and courteous!!
Dmitri C.
3 out of 5
10/13/2022
Claire has been my go to when I service my Raptor. That itself is a heavy testimonial.
Chandler H.
3 out of 5
10/13/2022
I have the tracker on my keys still no one took it off. I didn’t realize until I got home

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