Thanks Miguel for great service!!
Miguel was super helpful and helped me with everything I needed.
Jonathan is always on top of servicing our cars. I got it back sparkling and in record time.
You have a marvelous staff.
Thanks,
TRTS
Clare went over the top to ensure full communication within the process from start to completion on my vehicle issues. I was very impressed with her caring effort. A+++
We had trouble getting the car to start after the key was locked inside. Jonathan had said we need the battery replace- we came in for tires… we have had NO issues with the battery, and then when we came to get the car the car would not start? The lights were left on/ not on auto as they were when we dropped the car off…Jeff from sales was leaving and he
Helped us with trying a different fab…and it worked/using jumper cables did not. It seems lately (last 6 months) when we brig our car in for service there are “other” things that start going wrong with the car. (I am referring to my husband’s car/leaks.) we have loved SMF for 30 years- yet we are getting a bit skeptical of the service- sorry to say.
A little background:
Originally I came to this dealer (much farther than the local dealer) here for my Mach-e recall update, due to being told they handle it better than the other dealer…and after receiving my vehicle back my hands-free tailgate had been deleted…even after presenting the appropriate code that had to be deleted…I was told after a follow-up checkup that it wasn’t able to be brought back…I ended up just dealing with it even thought it has been quite an inconvenience when my wife and I have our hands full when we come out the grocery store…I have yet to get that fixed
Anyways I decided to come here again since the other dealer isn’t using thr Ford Pass app to set up appointments.
So setting up the appt for 730, granted, I did arrive seven minutes late. (Again, coming from a little farther away-Irvine…the car was taken in at 745) I was shocked that the price is basically double the cost of the other dealer even with the ford protect. (Tire rotation) I was told that he because “they” do a bad job and people then come here… that was not the case I juet thought it would be a more relaxed but efficient experience for the same price. However that was not the case, I was it should be a 45 minute wait and RK enjoy the lounge.
I understand service writers can be busy, but when I pulled up, no one greeted me just saw that I was there an assumed I would be walking in as I did, it took a minute to be acknowledged and after an hour and 13 minute wait I had to check twice if my car was outside, only to be acknowledged the second time and then without saying anything my writer had called my car out…so that took a few moments…
And then when my car was pulled up, my memory seat was now way closer to the steering wheel when the fee was turned on and my door panel and switches and factory alacantara door insert were heavily soaked.
I understand it’s a rainy day as rain does maybe cause people to be a little more laid back…but this wasn’t mt expected experience after the decent and fairly straight toward one I had the first time I came for the recall update.
Overall I see Ford is having a hard time transitioning to “servicing” EVs but there has to be a standard that is met, especially if you are representing a company that is trying to be knowledgeable about creating and selling an expensive product they people aspire for. This starts at the courtesy of greeting the customer and keeping them up to date especially when they are one of three people waiting on-site in the waiting room. The customer he not getting paid to figure out the status of their vehicle …they have already paid for it and should be able to receive the customer satisfaction that is expected.
Great Service as always. Able to bring in and get fixed on same day as called with problem. Great help in checking on warranty for the service
Claire provides amazing service every time I go in. This time I didn't make an appointment because my battery died. Claire fit me in and the car was ready early in the afternoon. My car is quirky it is a GT350 and has unusual parts. Claire is very knowledgeable about my car and understands how to take care of it.
I just changed dealership’s for servicing my C-Max and I couldn’t be more pleased with the level of courtesy and professionalism, not to mention the feeling of being a customer who was truly cared about.
Sal did a great job taking me thru the process and kept me up to date as repairs were being done!
Fredy is always a big help!
Car was serviced in a good timely manner
Miguel helped me get through my major car issues with ease. Much appreciated. Thank you Miguel.
Jonathan is very helpful and always goes above and beyond to make sure I'm taken care of...exceptional service.
My last service experience was quite horrible and I wasn’t planning on ever returning. I got a half off coupon so I thought it was worth it to try again. This time my experience was great, Claire is awesome and did everything she said she would. I will be back for my next regularly planned service and we will see how it goes.
Miguel is always professional and courteous.
She was fantastic! Helpful in every way.
Fredy was great and is a good man. Thanks
Clare is a very professional and efficient. She is an excellent representative of your dealership
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