Everyone was very helpful thank you
Excellent Service. Ismael was prompt, went thru the details and service was done on time as promised.
Ismael is a great asset to the Company
Courteous efficient and authentic service from Ismael. :)
Be interested in being contacted when the new GT arrives at the end of this year or beginning of next. At that time I may be interested in talking with you about trading my present E-Tron for that.
Great service by Josh and all involved.
Excellent customer service
He is great man so helpful I’m very happy to this visit Audi Livermore 5 star*****
Ismael thanks !
I normally have exceptional service with Audi Livermore, but yesterday must have been an off day. My appointment was at 11:45am. I called 6 times between 2:30pm - 4:00pm every single time I was transferred to a voicemail that went no where and said “you have reached AVAYA voicemail...”
I needed to check on the status of my car to figure out if I needed to hitch a ride home or not - before all my coworkers left. I finally gave up and got a ride home.
Was only looking for some direction and couldn’t get anyone to update me at all. Was a bit frustrating.
Ismael was very professional, friendly and provided great service!
It was impossible to get a hold of anyone on the phone to get updates on when I could pick my car up. Very poor communication from the team and it was clear I wasn’t the only one having this issue, as a women walked in infuriated because she was having the same issue. Poor phone system and disappointing customer service, which is too bad because this is the first time I’ve had an experience like this here.
Everyone at the Livermore Audi service department is top notch. I would not go anywhere else.
Very helpful, my car was fixed quickly.
The first person I dealt with at the counter was great but I took my car to get the back brakes done they broke my button inside my car and tried to deny it told me they was going to call me back about it that was Friday it’s Sunday now like they just don’t care I will never go back again
Everyone was very helpful and friendly.
Once I was helped I was happy with the service. However, I waited in line for 30 minutes just to check in even though I had an appointment. That was frustrating.
She was very accommodating, I truly appreciate how she took care of my needs. I would give her a 10, top notch customer service.
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