Joe always takes care of my car as if it were his.
I like Mr Banks very much. He’s professional. He makes me feel comfortable asking questions and always willing to answer my questions
Vinny the service manager runs this place like clockwork. He is professional and always backs the work of his guys. Great Experience.
When I left the tire was good. By time I came home the tire had already lost pressure. I think I have to return.
Always to try to do your best.I have a confidents in your service.
David Banks is an excellent and most courteous advisor with great knowledge.
Joseph Bosco was very courteous,thorough and explained very well, the issues with the car and the work needed to get it back on the road.
While waiting, Joe would come by and check on me, periodically, with a little of conversation from time to time. Joe is a professional and has excellent customer service skills.
Thank you for everything Joe.
Enjoy the Holidays.
Mr and Mrs Ross...
David Banks is honestly the only person I trust in all of Infiniti because he’s honest, fair and extremely helpful.
David was great, he kept me informed n managed my expectations. We like the FX but u no longer make it.
Always satisfied with the overall experience and all employees! Thank you for always doing what needs to be done & taking care of the customers!
David has never disappointed me with his coaching advices. David is the reason why I am stacked with infiniti.
Joe Bosco has been my service representative for years. He is responsive and always follows through with tasks.
Joe was excellent. Very knowledgeable and extremely caring
I recently purchased a black 2015 q50 base with the 3.7 vq37vhr. I brought the car in for a service because there was a big loss in power and it was having trouble even merging on the highway. These problems should have be fixed prior to purchasing. It's been what maybe a week and the same problem persists. Not even 1k miles into this car....so I decided to pop the hood thinking maybe the air filters are dirty, low and behold I find a ziptie holding the air filter in place to the air box. A ziptie??!? A ZIPTIE??? Seriously?? This is unacceptable. This is supposed to be a respectable infiniti dealership and service. The actual dealership who I should trust and not have to follow behind and double check. I am shocked and appalled this is coming from the actual infiniti DEALERSHIP, not a mom and pop used car dealer on the edge of the middle of nowhere, not some random repair garage guys zip ties. I very familiar with the cars powertrain and engine this is my 3rd car with the same engine from the same brand. I love the Infiniti brand and am extremely disappointed with this service. I cannot express how much shock and disappointment i have with this service at this dealership. This, Infiniti is how people get deterred away. My trust is broken, what would have happened if I didn’t get this double checked? Just keep bringing my broken car back to the service center to only leave with the same problem? I’m truly in a state of shock. I cannot believe I was dupped by one place who should know and have everything needed for their most popular car selling platform. Please solve this issue Infiniti so I can continue to promote the power luxury low barrier of entry and most importantly RELIABLITY of this failing nissan brand I love so much and hope can make a come back to mainstream.
Joe makes getting my car serviced a pleasure! How many times have you heard that from a customer?
Excellent service, as usual.
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