Ernie was very cordial and experienced. I so happy with my visit and they inspected the vehicle in reasonable time.
It wasn't the representative. He did his job well. I had printed out the coupons sent to me for 10% off the service and forgot them at home (out of sight out of mind...). Perhaps Lia Honda can be more proactive about asking customers if they have brought the coupons. I could have then shown the email with the coupons attached. When one has a service that is over $400, that 10% matters.
Very pleased with all aspects of my experience. Everyone was helpful on short notice.
I hope these brakes last me a long time
Good service, professional yet friendly!!!
Very friendly and helpful.
Very Expensive. Our Toyota 60,000 mile check up was $100 less I hope I wasn’t taking advantage of being I was a woman
Steve Smith is always on his game as are the other personnel in the service area. Requested work is done professionally and the vehicle returned ready to go in the time quoted.
Christina was very helpful at explaining what was wrong with my car. Her positive attitude and infectious smile eased my nerves. She is a great addition to the Lia Honda team!
Great service! Quick and efficient. Joe is very trustworthy and kept me informed throughout the appointment.
Christina was a true delight to deal with. She was so nice and kept me updated along the way. I had made an appointment and when I walked to drop off my keys three men in the front chatting amongst themselves turned their backs on me when they saw me walk towards them. Christina who was in the back walked right up and helped me immediately. She called me and updated me every time progress was made and answered all my questions. I wish all Honda workers were as kind as Christina! Give her a raise, she deserves all the accolades.
You lost my trust and potential 2021 CRV purchase from Lia Honda. Almost spent $1000 on break replacement which was not needed otherwise it would not pass NY inspection. Btw I just changed the entire break set 22 months ago.
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