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Real Reviews From Verified Customers

Service Center Review Summary

5 star 311 reviews 62%
4 star 122 reviews 24%
3 star 6 reviews 1%
2 star 28 reviews 6%
1 star 31 reviews 6%
Review Us
Patricia M.
4 out of 5
8/19/2021
Spencer did a great job. He gets an A+ for service, communication and effort. The company is lucky to have him as an employee.
Maria H.
4 out of 5
8/19/2021
The best part was having a nice clean vehicle!
Robert J.
5 out of 5
8/19/2021
Everything was good
Doreen G.
5 out of 5
8/19/2021
He was very good and pleasant and answered my questions
Cecilia S.
3 out of 5
8/18/2021
How far open is the tailgate on my Subaru outback supposed to go when I hit the up button for it to open? Mine only goes up about a foot and a half
Kirk Y.
5 out of 5
8/18/2021
They did a good job
Jerry F.
5 out of 5
8/17/2021
N/A
Kruse Ford.
5 out of 5
8/16/2021
Great service!
Stephen D.
4 out of 5
8/15/2021
Just fine.
Audi D.
5 out of 5
8/15/2021
It was wonderful service Joe was very helpful
Darlene D.
5 out of 5
8/14/2021
He was great
Jaime Z.
5 out of 5
8/14/2021
Your crew has always treated me right. I appreciate them and their work. Thanks guys.
Joyce S.
5 out of 5
8/13/2021
Great experience with them.
Mark B.
5 out of 5
8/13/2021
Chuck is always great
Audi D.
5 out of 5
8/12/2021
Awesome worker
Heidi R.
5 out of 5
8/11/2021
I am always very pleased while working with Kruse Motors and Chuck. I feel like everything is always explained so well to me and I appreciate the awesome customer service I receive from everyone I come in contact with at Kruse. I am a very happy customer!
Kruse Ford.
5 out of 5
8/11/2021
The service department is top notch!
Dustin S.
5 out of 5
8/10/2021
Great service
Micheal S.
1 out of 5
8/8/2021
Got an email saying car was done! Then a call about having to replace 15 of the 20 lug nuts on vehicle so they didn't rotate tires. Car wasn't washed, and no new sticker on windshield for when oil was changed! Not happy! Still waiting for a call on my pickup saying parts are on on recall!
Patricia M.
1 out of 5
8/8/2021
This is not a slam of Spencer, but if your overall policies. We purchased our vehicle from Kruse 2 months prior to the oil change I scheduled. Kruse did the previous oil change on this vehicle prior to our purchase. Yet some how in 2 months the struts went bad and the oil lines needed replaced. What a joke…what kind of customer service is that. Had I not complained, how much would you have charged me? Yes, it is being repaired at no cost. Oh and the seat that we agreed would be fixed at time of purchase will also be fixed by the company per our agreement. Your service practices are very shady. You set up people like Spencer to take heat for slimey company policies. Please do better

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