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Real Reviews From Verified Customers

Service Center Review Summary

5 star 550 reviews 63%
4 star 231 reviews 26%
3 star 21 reviews 2%
2 star 35 reviews 4%
1 star 37 reviews 4%
Review Us
Shelley M.
2 out of 5
11/11/2020
After all that was done & tested you'd think my thermometer would read correctly. When I started it up it read 195 F. Was running late to work or I would have turned around. When I started it up after work was at 95F, then went to 195F and stayed there. What's up with that? Please advise, if it is something I can do or when I feel like taking another hour drive up sometime you can do along with my free wash (I know, they were trying to save me time, appreciated it)
Wanda S.
5 out of 5
11/6/2020
Great service! Thank you!
Cameron D.
5 out of 5
11/6/2020
Igor is fantastic and always goes above and beyond to make sure that his customers receive top level service. He is polite, friendly and very professional. I ask for him every time my car needs service.
Terry G.
4 out of 5
11/5/2020
Pleasant visit, wish Ashley would have been there so we could have discussed the eye candy lol
Russell S.
5 out of 5
11/5/2020
She was very professional and really nice.
Kimberly H.
5 out of 5
11/4/2020
Igor and Danielle gave outstanding customer service. Felt like a person and not a number. A++++++ service.
Kamla A.
5 out of 5
10/30/2020
Ashley was amazing and made my experience so wonderful! Thank You Ashley!
Ronald W.
3 out of 5
10/30/2020
Just an oil change.
Fadia L.
5 out of 5
10/30/2020
Thanks
Patrick D.
4 out of 5
10/27/2020
Appreciate the headlight alignment. Works great. Ashley very helpful!
Diane C.
5 out of 5
10/26/2020
Efficient and friendly service experience.
Amy L.
5 out of 5
10/24/2020
Always exceptional customer service!
Christian T.
5 out of 5
10/24/2020
Fast in and out and great communication!!Thank you!
Reynaodo T.
1 out of 5
10/24/2020
First I will say that Ashley was good and polite. My problem is with your mechanic. I brought it in for a check engine light and was told there’s nothing wrong with it and I need to change my fuel filter in my air filter which were not done that long ago. Even so I declined the work paid the diagnostic fee and I go to change the fuel filter myself and your mechanic tightened the screws down so hard That I literally broke a bit off inside one of them. Then I tried using another one and it twisted it because it was on so tight. Those screws are only supposed to be talked to like 7 or 8 newton meters because the lid is made of aluminum and it needs to be put on properly to ensure a correct fit and your mechanic wrenched them down so hard that I’m worried about when I take it off and put it back on if it’s going to seal properly. I am completely unsatisfied.
John M.
5 out of 5
10/24/2020
A war was great guy 30 super job
Eva K.
3 out of 5
10/24/2020
I had the repair done under warranty. The loaner car allowed me to make only two round trips with you paying for the gas. I paid for the diesel fuel.
William E.
5 out of 5
10/23/2020
This was my second service experience, and everyone was courteous and professional.
**** C.
5 out of 5
10/23/2020
Great job guys
Heather S.
5 out of 5
10/22/2020
The service is always quick and the staff is always knowledgeable. Everything is always explained to me so I can understand. Igor always makes sure I understand what is being done to my car and goes above and beyond to fix minor things like my Bluetooth (in a past appointment). Love going to Charlotte Volkswagen!
Anita G.
1 out of 5
10/22/2020
You said one guestion! I wasn’t happy and I know nothing will be done. I’m not interested in discussing it.

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