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Real Reviews From Verified Customers

Service Center Review Summary

5 star 550 reviews 63%
4 star 231 reviews 26%
3 star 21 reviews 2%
2 star 35 reviews 4%
1 star 37 reviews 4%
Review Us
Marissa D.
4 out of 5
8/19/2021
Great service from Danielle as usual! She had a good explanation of the issue with my car. As long as she is working here I will be bringing my car back for service at this dealership.
Judith V.
5 out of 5
8/19/2021
Always a pleasure!!! Very nice and knowledgeable staff!!
John D.
5 out of 5
8/19/2021
Great job! Great service!
Domingos S.
5 out of 5
8/19/2021
Great work
Margaret T.
4 out of 5
8/18/2021
All seems to be working well. They had a car I could use overnight so I didn’t have to get a rental. That was a big help. Thank you VW.
Nancy P.
5 out of 5
8/18/2021
Great service
Heather M.
5 out of 5
8/18/2021
Danielle is absolutely amazing. She deserves a raise. She has the best customer service and is just a great person.
Ralph T.
5 out of 5
8/17/2021
Christian was kind and courteous.
Janet M.
2 out of 5
8/17/2021
While I can only hope that my oil was changed correctly and my tires rotated properly ( I'm not a mechanic) i do know that when I'm offered a car wash and vacuum, I'm able to see the results. I have to say my car was NOT vacuumed as I was told it would be. If this is not going to be done, then don't offer the service. I wasn't expecting my vehicle to be washed and vacuumed until I was told this was part of the service call.
Lisa D.
1 out of 5
8/16/2021
I went in for a simple oil change they decided to do the 10,000 mile maintenance my car only had 7000 miles on it after two hours and a half my car was still fourth in line for a car wash I was not planning on being there that long I thought an oil change would be Simple apparently not. So I asked to get my car out of line for the car wash as it was going to downpour from Fred and minutes what was the point of washing my car and waiting another hour for the other cars to go through a car wash
Mario Y.
4 out of 5
8/13/2021
High quality customer service is not always easy to encounter. My experience with Christian today was pleasant and courteous with attention to detail and thorough answers to my questions. The work was performed promptly and finished well in advance of estimates. I would also like to include Danielle Wagner who also was extremely pleasant while Christian was attending to me.
Robin D.
5 out of 5
8/12/2021
Danielle was very nice and helpful
Debra S.
5 out of 5
8/12/2021
VW was very pleasant & very efficient.
Jimmy S.
4 out of 5
8/12/2021
We appreciate working with us on the Fob Key includes programming And having the motor oil changed with filter. Thanks J S
Robin D.
2 out of 5
8/11/2021
Danielle was sweet. When we picked up my vehicle we left and received warnings on display and EPC error on dash. We turned around and had to leave vehicle with customer service because service was closed. Also engine was reving up to 4000 rpms . Seatbelt light and warning alert does not turn off. We live in Cape Coral so this is a little out of the way. I’m appreciative that you were able to fit the vehicle in as this is my daughters car and she leaves for college in Gainesville on Tuesday. Hopefully the issues will get fixed so she is safe.
Amy H.
4 out of 5
8/11/2021
This was the best experience I have had at ANY dealership in the last 5 years.
Sheena P.
4 out of 5
8/10/2021
Great service from beginning to end. They made sure everything was done fast and correctly and were super kind and accommodating. I’ve had terrible experiences with dealers and this was the best and easiest visit I’ve ever had to one.
Roberta H.
5 out of 5
8/10/2021
I was very happy with the speed in which the oil change was performed. Thank you for washing my car.
Kelly M.
1 out of 5
8/10/2021
I felt like they did not want to actually fix my car and charged a lot of money for things that I did not actually need. I will not be returning to this dealership ever again.
Diane P.
4 out of 5
8/9/2021
She's a credit to your business.

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