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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1744 reviews 66%
4 star 601 reviews 23%
3 star 92 reviews 3%
2 star 109 reviews 4%
1 star 96 reviews 4%
Review Us
Douglas M.
5 out of 5
8/5/2021
Excellent service
Ann L.
5 out of 5
8/5/2021
Yes! John was professional and took care of what was needed. Good customer service! Thank you! He’s a good asset to your company.
Kathryn S.
4 out of 5
8/4/2021
Good quick service. Did not try and to up sale me. I just hate that. That is why I did not buy from Port Charlotte Honda originally a d went to Fort Myers. Since my purchase I have used your dealership for service and I must say today was the best experience. Kudos to John and the men in the garage doing the work.
Denvil F.
5 out of 5
8/4/2021
John was helpful.
Jose M.
5 out of 5
8/4/2021
Excellent customer service by Mr. Jusino.
James S.
2 out of 5
8/4/2021
Took vehicle in and ask for oil change and tire rotation and we had to pay for this when done . Picked up van in a hour from them texting us telling us our van was done . Paid 69.00 dollars for the service and we lefted to go home . We stop on our way back home to shop and then my husband discovers our tires we’re not rotated at all and then it made us worry that the oil may have never been changed at all . So my husband told me it’s 4:30 pm let’s go back to Norm Reeves Port Charlotte Honda . We returned to Honda our service advisor was already gone but someone else was there and we had to wait again to get tires rotated and for them to check the oil and then got our van done but this should have never happen to us and we have complained about or transmission from day one of us buying the van and no one has ever done anything about this problem either. This makes me and our husband think that they are not working on our van at all . So if you have time that you can call us about what is going on with our van please call us at ****-****-xxxx James and Kim Shouse thanks again for this time to listen to us .
Lisa P.
4 out of 5
8/3/2021
It’s always a good experience visiting this dealership
Mark G.
5 out of 5
8/3/2021
Great service!
Alain V.
5 out of 5
8/3/2021
Very professional and took care of all my concerns.
Regina W.
5 out of 5
8/3/2021
You were very busy and the wait was long but you were fair in all you did. THANK YOU
Louis M.
4 out of 5
8/3/2021
John went the extra mile by advising me that I still had time remaining on my warranty. That saved me approximately $600.00. Thanks John.
Joseph O.
1 out of 5
8/2/2021
Had appointment was there almost 2 hours Jamie was good put for simple things 2 long.Not to what I expected.????
Charlene B.
5 out of 5
8/1/2021
Thorough, efficient and timely. Just what I needed in auto service.
Terry S.
5 out of 5
7/31/2021
Terrel provided excellent service.
Mary T.
5 out of 5
7/31/2021
He did a great job
Rochelle C.
4 out of 5
7/31/2021
Terrible job washing the car. Dirt marks all over the windows. After making an appointment for oil change over the phone Honda forgot to pencil us in. Luckily you were not too busy and took us. Very dissappointed with that. Otherwise everything else good.
Paul S.
4 out of 5
7/31/2021
Was great having Tyler Smith help with my air conditioner problem. He explained everything as they went through the steps to make sure they had the problem solved. Will ask for him, if I ever have any other reason to bring my car in for service.
Lawrence Z.
5 out of 5
7/30/2021
Efficient.
Terri O.
5 out of 5
7/30/2021
Very pleasant gentleman
Carter B.
5 out of 5
7/30/2021
Right to the point, quick service. Answered all my questions.

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