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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1744 reviews 66%
4 star 601 reviews 23%
3 star 92 reviews 3%
2 star 109 reviews 4%
1 star 96 reviews 4%
Review Us
Ryan C.
5 out of 5
12/2/2021
Very upbeat and customer savy
Kumar P.
2 out of 5
12/1/2021
No good
Ella V.
4 out of 5
12/1/2021
Excellent satisfactory service.
Zakhar Z.
5 out of 5
12/1/2021
I am completely satisfied with recent service experience with John Silva.
Lisa P.
5 out of 5
11/30/2021
We always appreciate the friendly, professional staff at your dealership.
William S.
5 out of 5
11/30/2021
Terrel is excellent. I will request him whenever I'm in for service.
Jo-Ann N.
5 out of 5
11/30/2021
John Silva took very good care of me!
Heidi D.
5 out of 5
11/30/2021
Excellent
Pamela H.
5 out of 5
11/30/2021
Very pleased with the service and staff.
Christine G.
5 out of 5
11/30/2021
Absolutely happy with the service.
Sherilyn B.
2 out of 5
11/30/2021
Your charges are too high. I priced OEM parts on line and you mark up about 20-25%
Gail G.
4 out of 5
11/29/2021
All kinds of dash lights went off as I was traveling from Tampa to Ft Lauderdale the Tuesday before Thanksgiving. Called your dealership (which seemed closest when my crisis occurred) and you got me right in to the service area. My problem turned out to be fairly minor but was diagnosed, repaired, and I was back on the road in about 90 minutes! Incredible service! Staff was friendly and accommodating, especially with my traveling partner, my 2 year old lab Hazel. Put my mind at ease and sent me down the road. Thanks to all!
Helena G.
5 out of 5
11/28/2021
Haven’t gone any where else to service my Honda since buying it from you guys, Always feel comfortable and fairly treated at norm’s
Tracy R.
1 out of 5
11/28/2021
Upon leaving your dealership my daughter noticed the car making an odd sound she pulled over and got out of the car and found that some plate underneath the car was not attached. She immediately called the dealership but the service department was closed. The receptionist told her that there was not anyone that could help until the service department reopened Monday. This not only put her safety in danger but also her timeline on returning back to her university. I called the dealership again and spoke to a very nice receptionist who gave me the name of the manager, who I will be calling on Monday, not only to talk about the pan that was not reattached to the car properly but also the bill in question. We were lucky enough to find a place open late that could help my daughter get her car back in working order to return back to her university. The plate was damaged from not being secured properly. They also noticed that the tire pressure was low even though the $80 bill from Honda indicated that it was checked. I will be calling Monday to speak with the service manager.
Jo E.
5 out of 5
11/27/2021
Another job well done. The whole team does a great job
Randal F.
4 out of 5
11/26/2021
Thanks for being there..
Nathan R.
4 out of 5
11/25/2021
Danielle was incredibly helpful and friendly when I arrived at the service center. She worked with me to find the closest possible date to get my car serviced as well as the most convenient time for me. Service was completed the day of due to the help of Danielle and the work of the employees at Port Charlotte Honda. I am more than satisfied with the service at Port Charlotte Honda. Thank you Danielle and the service team!!
Garald C.
5 out of 5
11/25/2021
Thanks very great service
Freddie C.
5 out of 5
11/25/2021
Great customer service
Donnie M.
4 out of 5
11/25/2021
Great job by everyone. I ended up trading in my car that you serviced and leasing a new one. I received that same great treatment from the sales team as I did from the service team. Brian the general manager was outstanding as was Roy my salesperson. Keep doing what you’re doing.

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