Thanks Raul and Tom for great professionalism and courtesy.
Thank you for being able to help me out with an emergency issue on a very busy day
I know that my car is in good hand when I bring it to Norm Reeves. Trustworthiness and honesty I can find at Norm Reeves. Great service and great peoples.
Raul was very helpful and understanding. He quickly understood my request and tried to do all that's within his power to provide the service available
Raul customer service is above and beyond. He truly listens and is willing to help. As long as I own a VW, and a service is needed to be done, I will leave the keys to Raul with the full trust.
Great service and friendly people!
Raul is great at what he does, very knowledgeable, helpful and gives you confidence that if you have any issues with your car is going to be fixed properly.
Raul is always professional and exceptional.
There are still so many issues with my car. I think I was sold a lemon. If I knew it was going to be like this when I bought it I would have never purchased it. Every time I drive the car I feel like it’s going to break down on me. Even though it gets fixed under the warranty for engines and transmissions I still get scared to drive it. I feel like I can’t sell it cause I would be selling a bad car to someone and I would never want to do that.
Raul is very kind and explain why my car that
recall issued.
Thank you Raul and ride serviice very well too.
Tom is always the best steward of our Tiguan through the service and repair process.
Tom was very helpful throughout this process. He was the utmost professional.
Raul is always excellent , he is very friendly with an amazing professional customer service.
Raul is always very professional and friendly, it’s a pleasure being served by him.
Raul is a thoughtful and excellent communicator. He explained all the needed repairs and answered my questions patiently. Since I had a significant expense, he even got me a modest discount. He’s a big reason I drive nearly 20 miles to have you service my car.
Raul was professional and helpful.
I waited 2 hours during a pandemic for an oil change and they didn’t wash my car. Also only 2 chairs outside is not what I call a safe waiting area. Valvoline would have changed my oil in 15 minutes and I wouldn’t have to get out of my car. I have been a loyal customer and love that I would get a car wash but now...... ??
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